Fashion Retail Key Holder - In-Store & Virtual

Michael Kors; Nederland; Híbrido; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cross-Brand Discounts & Private Sales

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Descripción de la vacante

Capri Holdings Limited is seeking a proactive Key Holder for our Mall of Netherlands location. You will lead the store team, coach staff, and ensure exceptional customer experiences both in-store and virtually.

Strong English and Dutch, plus comfort with digital tools, are essential. You will collaborate with management to onboard teammates, drive sales, and maintain client relationships using the latest clientelling apps.

Formación

• Proven experience in retail, ideally in a fast-paced, customer-focused environment.
• Ability to lead with empathy, clarity, and respect for diverse working styles.
• Comfort with technology and digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills; attention to detail.
• Familiarity with retail KPIs.
• Proficiency in English and Dutch.

Responsabilidades

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
• Guide the team to prioritize inclusive, high-quality customer experiences in-store and through virtual Shopping.
• Maintain client communication using clientelling apps and tools and proactively manage client database to increase sales.
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
• Promote loss prevention and support store leadership with timely actions and updates.

Conocimientos

Retail leadership

Customer service

Team coaching

English proficiency

Dutch proficiency

MS Office

Herramientas

Microsoft Office

Descripción del empleo

Capri Holdings Limited is seeking a proactive Key Holder for our Mall of Netherlands location. You will lead the store team, coach staff, and ensure exceptional customer experiences both in-store and virtually.

Strong English and Dutch, plus comfort with digital tools, are essential. You will collaborate with management to onboard teammates, drive sales, and maintain client relationships using the latest clientelling apps.