Sr. Account Executive, Commercial

Genesys Cloud Services, Inc.; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible-first culture

Paid volunteer time

August Free Fridays

Well-being resources

Education support

Job summary

Genesys Cloud Services, Inc. in Amsterdam seeks a Senior Account Executive for Commercial Sales. You will drive new business growth, manage a defined portfolio of commercial accounts in the Netherlands, and lead multi-stakeholder sales cycles from discovery to close.

Ideal candidates have 4+ years of quota-bearing SaaS sales experience, fluency in Dutch and English, and a proven ability to build executive relationships and strategic account plans. Join a global, growth-focused team.

Qualifications

• 4+ years of quota-carrying B2B SaaS sales experience.
• Proven track record of meeting or exceeding revenue targets.
• Experience managing full sales cycles from discovery to close.
• Strong consultative selling and multi-stakeholder engagement.
• Experience creating territory/account plans.
• Fluent in Dutch and English.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Drive new business growth and revenue in the Netherlands commercial accounts.
• Develop and execute territory and account plans to identify whitespace and opportunities.
• Build and manage a healthy pipeline through outbound, partners, and marketing leads.
• Lead complex, consultative sales cycles from discovery to close.
• Engage multiple stakeholders across business and technical buying centers.
• Collaborate with BDR, Marketing, Solution Consultants, Customer Success and Partners.
• Forecast accurately and maintain CRM hygiene, advancing deals to closure.

Skills

Quota carrying B2B SaaS sales

Consultative selling

Account planning

Stakeholder management

Cross-functional collaboration

Dutch and English fluency

Strong negotiation

Education

Bachelor’s degree or equivalent

Tools

Salesforce

LinkedIn Sales Navigator

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Account Executive, Commercial Department & Team: Sales | Commercial Sales Reports to: Regional Sales Director / Front Line Sales Manager Location: Amsterdam, Netherlands

As a Sr. Account Executive, Commercial, you will be responsible for driving new business growth and expanding customer relationships across a defined portfolio of commercial accounts in the Netherlands and broader assigned territory. This is an exciting opportunity for a high-energy, customer-focused sales professional who thrives in a fast-paced, consultative selling environment. You will work with cross-functional teams including Business Development, Marketing, Solution Consulting, Customer Success, and Partners to help organizations modernize customer experience and achieve measurable business outcomes. This role is ideal for someone who enjoys building strong executive relationships, navigating complex sales cycles, and creating meaningful value for customers through strategic account development.

Key Responsibilities

• Drive new business acquisition and revenue growth across a defined set of commercial accounts within the assigned territory.
• Develop and execute territory and account plans that identify whitespace, prioritize opportunities, and accelerate pipeline creation.
• Build and manage a healthy pipeline of qualified opportunities through a combination of outbound prospecting, partner engagement, marketing-generated leads, and strategic account development.
• Lead complex, consultative sales cycles from initial discovery through negotiation and close, aligning customer challenges with business outcomes and solution value.
• Establish strong relationships with key stakeholders and decision-makers across business and technical buying centers, including executive-level contacts.
• Collaborate closely with Business Development Representatives, Marketing, Solution Consultants, Customer Success, and Partners to create account strategies and progress opportunities efficiently.
• Maintain a strong understanding of customer priorities, market dynamics, competitive positioning, and industry trends to shape compelling sales strategies.
• Deliver accurate forecasting, opportunity planning, and pipeline reporting through disciplined CRM usage and regular deal inspection.
• Negotiate commercial terms, contracts, and pricing in collaboration with internal stakeholders to close profitable, compliant deals.
• Ensure a high standard of customer engagement by demonstrating credibility, responsiveness, and a strong understanding of the customer’s business transformation goals.
• Represent the company professionally at customer meetings, industry events, and partner engagements.
• Consistently achieve or exceed assigned sales targets, pipeline generation goals, and strategic account development objectives.

Minimum Requirements

• 4+ years of quota-carrying B2B sales experience, preferably in SaaS, cloud, customer experience, or enterprise software solutions.
• Proven track record of achieving or exceeding new business and revenue targets.
• Experience managing full sales cycles, from prospecting and discovery through negotiation and close.
• Strong consultative selling skills with the ability to uncover business challenges and align solutions to customer outcomes.
• Experience building and executing account plans within a defined territory or account set.
• Ability to engage and influence multiple stakeholders across business and technical functions.
• Strong communication, presentation, and negotiation skills in customer-facing environments.
• Demonstrated ability to work cross-functionally with internal teams such as Marketing, BDR, Solution Consulting, and Customer Success.
• Strong pipeline management, forecasting discipline, and CRM hygiene.
• Self-starter with the ability to work independently, prioritize effectively, and thrive in a dynamic environment.
• Fluent in Dutch and English.
• Bachelor’s degree or equivalent professional experience.

Desirable Skills

• Experience selling CCaaS, CX, contact center, AI, or digital transformation solutions.
• Knowledge of the Dutch commercial market and local business landscape.
• Experience selling into mid-market or commercial accounts with multi-stakeholder buying processes.
• Familiarity with value-based selling and account-based sales methodologies.
• Experience working with channel or alliance partners to generate and close opportunities.
• Strong business acumen with the ability to connect technology solutions to financial and operational outcomes.
• Comfort working in an international, matrixed organization.
• Proficiency in Salesforce, LinkedIn Sales Navigator, and standard business productivity tools.

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.