Specialist, Technical Support, Poultry, EMEA

jbtm; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

40 days holiday

Autonomy

Visible impact

Professional support

Inclusive environment

Job summary

JBT Marel seeks a Technical Support Specialist to provide expert technical support to customers, regional Technical Support teams and Field Service engineers. You will be the reference for technical questions, build strong relations with specialists, and ensure timely case handling with clear technical exchanges between commercial and technical departments.

You will update installed base data, identify improvements for commercial opportunities, and create service documentation while supporting

Qualifications

• Educational background in Mechatronics, Mechanical, Electrical- or Software engineering.
• Excellent written and spoken English.
• Strong technical background on high-level food processing equipment and control systems.
• Proactive with analytical and problem solving skills.
• Experience in field service or technical support is preferred.

Responsibilities

• Solve cases online/remotely and/or decide on follow-up actions in a timely manner.
• Advise and inform internal stakeholders on technical solutions and case status.
• Ensure field service debriefings are processed, and Customer Support is informed on follow up actions.
• Update and/or register machine information in Installed Base Management system.
• Identify technical improvements which can be used for potential commercial opportunities.
• Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
• Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
• Be the central point for supporting the knowledge build up in the regions and the industry/product group.

Skills

Technical background

Analytical skills

Problem solving

Field service experience

Education

Educational background in Mechatronics, Mechanical, Electrical- or Software engineering

Job description

Are you proud of what you did today? Our Technical Support Specialists are!

To further strengthen JBT Marel's Poultry service organization, we are looking forward to meet you as our new Technical Support Specialist.

In this role you provide technical support and expertise to customers, our regional Technical Support teams and Field Service teams. You will be the reference for all technical/technological questions in your field of expertise. You will build and maintain relations/connections with specialists and in- and external stakeholders.

You will ensure that cases are handled in a timely manner and are able to fulfil and manage our customer's expectations. You ensure a clear and accurate exchange of technical information between commercial and technical departments.

What you'll be doing:

• Solve cases online/remotely and/or decide on follow-up actions in a timely manner, according to the escalation process.
• Advice and inform internal stakeholders on technical solutions and case status.
• Ensure that field service engineers' debriefings are processed, and Customer Support is informed on follow up actions.
• Update and/or register machine information in Installed Base Management system.
• Identify technical improvements which can be used for potential commercial opportunities.
• Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
• Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
• Be the central point for supporting the knowledge build up in the regions and the industry/product group.

Who we are

We are the kind of people who find purpose in fixing things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. As the world leader in advanced food processing solutions, we are uniquely positioned to make that happen, and we need people with strong technical skills and a hands-on mindset to join us.

What's in it for you?

At JBT Marel, your contribution is valued and recognized. In return for your expertise and commitment, we offer:

• A competitive salary and comprehensive secondary benefits like 40 days holiday
• A high level of autonomy and trust in how you perform your work
• Opportunities to make a visible impact in a growing global organization
• Clear objectives, realistic expectations, and professional support
• A respectful, inclusive, and safety-focused working environment

What kind of a person are you?

• Educational background in Mechatronics, Mechanical, Electrical- or Software engineering or matching working experience
• Excellent written and spoken English
• Strong technical background on high-level food processing equipment and Control Systems required.
• Proactive with analytical and problem solving skills
• Experience in field service or technical support is preferred.

Join us, and let's create something extraordinary together!

JBT Marel is an equal opportunity employer and values diversity in the workplace.