Specialist, Technical Support, Poultry, EMEA

JBT Marel; Boxmeer; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

40 days holiday

Job summary

JBT Marel is seeking a Technical Support Specialist to provide technical support and expertise to customers, regional teams and Field Service, serving as the reference for technical questions in the area.

You will ensure timely handling of cases, maintain a clear exchange of information with internal stakeholders, update Installed Base Management with machine data, and identify improvements for commercial opportunities while creating and maintaining service documentation.

Qualifications

• Educational background in Mechatronics, Mechanical, Electrical- or Software engineering or equivalent working experience.
• Excellent written and spoken English.
• Strong technical background on high-level food processing equipment and control systems.
• Proactive with analytical and problem solving skills.
• Experience in field service or technical support is preferred.

Responsibilities

• Solve cases online/remotely and/or decide on follow-up actions in a timely manner, according to the escalation process.
• Advice and inform internal stakeholders on technical solutions and case status.
• Ensure that field service engineers’ debriefings are processed, and Customer Support is informed on follow up actions.
• Update and/or register machine information in Installed Base Management system.
• Identify technical improvements which can be used for potential commercial opportunities.
• Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
• Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
• Be the central point for supporting the knowledge build up in the regions and the industry/product group.

Skills

English proficiency

Field service experience

Problem solving

Analytical skills

Education

Engineering degree (Mechatronics/Mechanical/Electrical/Software)

Job description

Are you proud of what you did today? Our Technical Support Specialists are!

To further strengthen JBT Marel’s Poultry service organization, we are looking forward to meet you as our new Technical Support Specialist.

In this role you provide technical support and expertise to customers, our regional Technical Support teams and Field Service teams. You will be the reference for all technical/technological questions in your field of expertise. You will build and maintain relations/connections with specialists and in- and external stakeholders.

You will ensure that cases are handled in a timely manner and are able to fulfil and manage our customer’s expectations. You ensure a clear and accurate exchange of technical information between commercial and technical departments.

What you’ll be doing:

• Solve cases online/remotely and/or decide on follow-up actions in a timely manner, according to the escalation process.
• Advice and inform internal stakeholders on technical solutions and case status.
• Ensure that field service engineers’ debriefings are processed, and Customer Support is informed on follow up actions.
• Update and/or register machine information in Installed Base Management system.
• Identify technical improvements which can be used for potential commercial opportunities.
• Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
• Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
• Be the central point for supporting the knowledge build up in the regions and the industry/product group.

Who we are

We are the kind of people who find purpose in fixing things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. As the world leader in advanced food processing solutions, we are uniquely positioned to make that happen, and we need people with strong technical skills and a hands‑on mindset to join us.

What’s in it for you?

At JBT Marel, your contribution is valued and recognized. In return for your expertise and commitment, we offer:

• A competitive salary and comprehensive secondary benefits like 40 days holiday
• A high level of autonomy and trust in how you perform your work
• Opportunities to make a visible impact in a growing global organization
• Clear objectives, realistic expectations, and professional support
• A respectful, inclusive, and safety-focused working environment

What kind of a person are you?

• Educational background in Mechatronics, Mechanical, Electrical- or Software engineering or matching working experience
• Excellent written and spoken English
• Strong technical background on high-level food processing equipment and Control Systems required.
• Proactive with analytical and problem solving skills
• Experience in field service or technical support is preferred.

JBT Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Join us, and let’s create something extraordinary together!