Solar Support Technician - Hybrid Role with Growth

Enphase Energy, Inc.; Netherlands; Hybrid; EUR 30,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

30 days vacation

Hybrid/remote work after training

Training & development

Job summary

Enphase Energy in Den Bosch is seeking a Customer Support Technician to help homeowners and installers troubleshoot PV systems, assist during commissioning, and ensure peak performance. You will collaborate with Field Service Technicians and Engineers and contribute to knowledge base updates.

We value at least two years in customer support or a technical role, a bachelor’s degree or equivalent, fluency in English and Dutch, and strong communication.

Qualifications

• Minimum of 2 years in customer support or a relevant technical role.
• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
• Track and document customer cases, ensuring timely follow-up.
• Collaborate with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
• Utilize and update the support knowledge base, while advancing understanding of systems and technologies.
• Stay updated on industry trends to provide expert-level guidance.

Skills

Customer support

English fluency

Dutch fluency

Communication skills

Technical knowledge

MS Office

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce

MS Office

Job description

Enphase Energy in Den Bosch is seeking a Customer Support Technician to help homeowners and installers troubleshoot PV systems, assist during commissioning, and ensure peak performance. You will collaborate with Field Service Technicians and Engineers and contribute to knowledge base updates.

We value at least two years in customer support or a technical role, a bachelor’s degree or equivalent, fluency in English and Dutch, and strong communication.