Are you the functional expert wanting to make an impact and broaden your scope?
Our European IT team, based in the Netherlands as well as in Germany, is led by our IT Director Europe and is driving a strategy of enabling and innovating our business. We are an international and entrepreneurial team of over 40 members managing the exponential growth of our company. The IT team works in close collaboration with the local IT teams in the Business Units of Europe. All team members contribute to driving the strategic decisions in the areas of Core Applications, Networking, Infrastructure, Data Management, Security, Portfolio & Project management.
Subject Matter Expert Warehousing Applications (SAP EWM)
As the Subject Matter Expert you act as an internal consultant, who has full ownership of the application. You design, implement and roll out optimal IT solutions while engaging pro‑actively on supporting the business needs for internal logistics of finished products, ingredients and packaging materials. You maintain a comprehensive, up‑to‑date SAP EWM landscape, identifying opportunities for improvement. You are responsible for incidents, changes and projects related to your application in the productive as well as the test environment. The core applications team is diverse and international, aiming to elevate performance through continuous training on new functional updates and business trends. You will work across different levels of seniority, functions, all Business Units of Refresco and our external co‑sourcing party, fostering strong morale and team spirit with a problem‑solving and hands‑on mindset. You are expected to operate in an agile way and establish a strong internal network.
You can solve incidents
- with an offshore L2 and L3 team (6‑7 FTEs) that you coordinate by monitoring their performance and taking corrective actions ensuring SLA compliance
- using problem‑management tools to reduce repetitive incidents by proposing system or process improvements
- personally, in the case of very complex or very high‑impact incidents
- by organizing and participating in escalation calls to ensure business satisfaction
You can drive system changes & improvements
- through analyzing business requirements, offering SAP solutions or reusing existing features when possible
- by writing functional specification documents, including impact analysis, test instructions and permission concept
- by performing system configuration (SPRO), either delegated externally or done by yourself
- by collaborating with the development team on technical specifications
- by conducting a unit test when changes are ready
- by following up on the documentation of process flows, procedure manuals etc after every change – done by the business process owners
- by transferring relevant knowledge and updates to the L2 team before the change goes to production
- by validating the test results from the UAT conducted by the business units
- by ending a change cycle only after all required steps are confirmed positively by the business
You will contribute to projects as a
- Project manager
- Business consultant
- System configurator
- Test coordinator
- Steerco member / observer
- or member of first level support team during go‑live and hyper‑care
About you
- You have a university degree in computer science, information systems, business or other fields related to the role, or equivalent experience
- You have at least 5 years of relevant experience as an SAP EWM or WM consultant
- You have a strong understanding of internal logistics
- You have exposure to SAP PP/PI, SAP MM and SAP SD and preferably to automatic warehouses / MFS
- You are fluent in English and an additional European language is a nice to have
- You have hands‑on experience in SAP customizing, configuration, and SAP S/4HANA
- You can demonstrate solid communication, negotiation, and presentation skills
- You are strong at maintaining relationships with internal & external people
- Knowledge of FMCG, ITIL are very welcome
- Additionally, you understand ABAP and can debug code or know about IDOC processing – one or both would be great
- You are fun to work with!
Our Core Competencies are
- Vision
- Group Leadership
- Entrepreneurship
- Result Orientation
- Teamwork
- Coaching People
- Behavioural Flexibility
What we offer you.
At Refresco, we believe that your work should be rewarding, both professionally and personally. That’s why we offer you:
- Competitive pay with eligibility for an annual bonus
- No personal pension contribution – your pension is fully paid by Refresco
- 28 days of holiday (based on full‑time employment) to recharge and enjoy your time off
- Continuous opportunities to develop yourself, with access to tailored courses, interactive e‑learnings
- Free access to OpenUp for you and your family members, supporting mental well‑being and personal development
- A modern office nearby the vibrant city of Rotterdam
- Fun and connection through regular events organized by our enthusiastic Fun Committee
- Opportunities for professional development and training to help you grow in your career
- An NS Business Card or commuting allowance, making your journey to the office more convenient
- Memorable moments together, from our weekly shared Thursday lunches to annual events like Wellbeing Week, the Christmas dinner, and our Holding trip
- A culture shaped by our core values: entrepreneurial, passionate, agile, responsible and excellent
Important to know: We are currently unable to offer visa sponsorship or relocation support for this position. Candidates must have the right to work in The Netherlands and be based locally or able to relocate independently.