Shiftmanager

DHL Supply Chain; Weert; On-site; Confidential; Full time

Benefits offered by this job

Travel allowance

8% holiday allowance

25 vacation days

Vitality budget

Discount platform Benefits at Work

Great Place to Work

Job summary

Shift Manager at DHL Supply Chain in the Netherlands leads operations and a team of Team Leaders to drive improvements in processes and customer satisfaction. You coach and develop people, ensure safe and smooth operations, and push for a culture of performance.

You report to the Operations Manager and manage roughly 2–3 Team Leaders and 30–35 Operators, shaping work instructions and continually optimizing workflows to deliver value for customers and the business.

Qualifications

• Experience leading large teams (around 20 employees) and creating a positive, performance-driven work culture.
• Excellent command of Dutch and English, both spoken and written.
• Basic understanding of logistics processes for quick adaptation in operations.
• Strong social and communication skills to win over employees and customers.
• Creative and innovative mindset to improve processes.
• Persuasive leadership style with clear direction and active listening.

Responsibilities

• Lead operations and a team of Team Leaders, focusing on process improvements and customer satisfaction.
• Coach your team and conduct performance development conversations.
• Monitor customer contact and adjust processes to enhance service.
• Document workflows and create clear working instructions to structure operations.

Skills

Team leadership

People development

Communication

Process improvement

Customer focus

Coaching

Change management

Job description

Shift Manager at DHL Supply Chain – You make the difference, we give you the space

Are you a leader who dares to break established patterns and get teams moving? As a Shift Manager, you guide people through change, bring new energy into operations, and create a culture where continuous improvement becomes second nature. With your persuasive power, fresh perspective, and strong soft skills, you know how to turn resistance into collaboration and growth.

Employment conditions

• A full-time position (40 hours) in daytime shifts
• A competitive starting salary between €3,648.57 and €4,500, depending on your knowledge and experience, with growth potential up to €5,727.27
• Travel allowance
• 8% holiday allowance
• 25 vacation days, increasing up to 39 days for a full-time contract
• A workplace where you can be yourself and are valued for who you are
• Vitality budget for things like gym memberships, coaching, or personal development
• Discount platform Benefits at Work (discounts on day trips, gadgets, and more)
• You work for the world’s number one logistics service provider and a Great Place to Work

What You Will Do

As Shift Manager, you lead operations and a team of Team Leaders. You focus on improving processes, customer satisfaction, and employee development. You do this with a fresh perspective and strong communication skills—essential for coaching your team.

In addition:

• You ensure processes run smoothly and safely
• You coach your team and conduct performance development conversations
• You closely monitor customer contact and adjust where necessary
• You optimize existing processes and document work instructions to create clear structure

Who You Are

You are an energetic leader with an eye for people, performance, and continuous improvement. Structure and results come naturally to you, and you know how to motivate people to act.

• Excellent command of Dutch and English, both spoken and written
• Experience managing large teams (around 20 employees) and creating a positive, performance-driven work culture
• Basic understanding of logistics processes, allowing you to quickly adapt in an operational environment
• Strong social and communication skills: you know how to win over both employees and customers
• Creative and innovative mindset: you think outside the box to improve processes
• Persuasive leadership style: you provide direction while ensuring employees feel heard, involved, and valued

Team & DHL Supply Chain

At DHL Supply Chain, we provide logistics solutions for our customers. Within our organization, everyone can be themselves. We encourage new ideas and offer a workplace where you are supported in achieving your ambitions.

You manage approximately 2 to 3 Team Leaders, indirectly leading around 30 to 35 Operators. You report to the Operations Manager and work together on process optimization, development, and job satisfaction for both your team and yourself.