Shift Leader: Lead a High-Energy Team & Guest Experience

Five Guys International; Eindhoven; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Vacation days + 8% holiday allowance

Flexible schedules

Bi-Weekly Secret Shopper bonuses

Indefinite employment consideration

Job summary

Five Guys International is seeking a Shift Leader to manage shifts, guide the team, and deliver an exceptional guest experience at our restaurant. You will lead, coach, and train Crew Members while ensuring food quality and service standards.

Ideal candidates are experienced in hospitality or customer service, with hands-on leadership and strong communication. Flexibility for evenings and weekends is expected, along with willingness to obtain any required safety certifications.

Qualifications

• Experience in hospitality, retail, or customer service.
• Natural leadership and hands-on attitude.
• Strong communication skills.

Responsibilities

• Lead and motivate the team during your shift.
• Coach and train Crew Members.
• Ensure excellent customer service and food quality.
• Manage workflows, breaks, and shift handovers.
• Maintain food safety and health & safety standards.
• Step in for the management team when required.
• Help create a positive and energetic team culture.

Skills

Leadership

Customer service

Team motivation

Communication skills

Flexibility

Job description

Five Guys International is seeking a Shift Leader to manage shifts, guide the team, and deliver an exceptional guest experience at our restaurant. You will lead, coach, and train Crew Members while ensuring food quality and service standards.

Ideal candidates are experienced in hospitality or customer service, with hands-on leadership and strong communication. Flexibility for evenings and weekends is expected, along with willingness to obtain any required safety certifications.