ServiceNow Forward Deployed Engineer

3900 Accenture B.V. Company; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

4x9 Workweek

Hybrid Working

FlexDay

Annual Bonus

Employee Share Purchase Plan

Mental Health Support

Vacation Days

Mobility Budget

Career Development

Inclusion, Diversity & Social Impact

Accentrics & Friday Drinks

Job summary

Accenture NL is expanding its ServiceNow Business Group and seeks Forward Deployed Engineers to help clients transform, innovate, and achieve measurable outcomes. You will work embedded with client teams as technical lead, turning business problems into ServiceNow solutions in production.

Join a multidisciplinary team delivering AI-enabled solutions across ITSM, ITOM, CSM and HRSD, mentoring colleagues and staying current with releases and certifications to drive impact for global enterprises.

Qualifications

• 3+ years of ServiceNow industry and project experience.
• Solid understanding of ServiceNow capabilities across multiple modules.
• Hands-on with workflows, tables, scripting, Flow Designer and Now Assist.
• Experience with third-party integrations, infrastructure operations and migrations.
• Experience with Agile, Scrum or SAFe.
• Strong analytical, communication and presentation skills.
• Fluent Dutch, spoken and written.
• Degree in Computer Science or equivalent.
• Several relevant ServiceNow certifications.

Responsibilities

• Forward deployed delivery: Work embedded with client teams as the hands-on technical lead, turning business problems into ServiceNow solutions in production.
• Problem shaping: Combine business process insight with engineering skills to challenge requirements and shape practical solutions.
• Rapid prototyping: Build prototypes, PoCs and MVPs quickly to validate ideas and show value early.
• AI-powered development: Use AI to configure and develop workflows, applications and platform capabilities across ServiceNow modules such as ITSM, ITOM, CSM and HRSD.
• AI and agentic solutions: Deploy Now Assist, AI Agents and agentic workflows that are governed, secure and value-driven.
• Production delivery: Take solutions from prototype through testing, deployment and go-live.
• High-ambiguity delivery: Thrive where requirements are incomplete and rapid experimentation is needed.
• Value realisation: Focus on measurable business outcomes, not just technical requirements.
• Documentation: Maintain clear technical documentation for delivered solutions.
• Continuous learning: Stay current on ServiceNow releases, AI innovation and certifications.
• Mentoring: Coach colleagues in technical and client-facing skills.

Skills

ServiceNow experience

ServiceNow modules knowledge

Workflows

Scripting

Flow Designer

Now Assist

Integrations

Agile Scrum SAFe

Communication

Learning mindset

Dutch language

Education

Degree in Computer Science or equivalent

ServiceNow certifications

Tools

Flow Designer

Job description

Lead with expertise, drive innovation. Accenture is ServiceNow’s #1 and most comprehensive partner globally, recognised as: 2025 Worldwide Global Elite Partner of the Year 2025 Worldwide GenAI Customer Value Partner of the Year 2025 Worldwide Telco Industry Partner of the Year 2025 EMEA Transformation Partner of the Year We are rapidly expanding our ServiceNow Business Group in the Netherlands and Nordics and are looking for Forward Deployed Engineers to help clients transform, innovate and achieve measurable outcomes.

Key Responsibilities

• Forward deployed delivery: Work embedded with client teams as the hands‑on technical lead, turning business problems into ServiceNow solutions in production.
• Problem shaping: Combine business process insight with engineering skills to challenge requirements and shape practical solutions.
• Rapid prototyping: Build prototypes, PoCs and MVPs quickly to validate ideas and show value early.
• AI‑powered development: Use AI to configure and develop workflows, applications and platform capabilities across ServiceNow modules such as ITSM, ITOM, CSM and HRSD.
• AI and agentic solutions: Deploy Now Assist, AI Agents and agentic workflows that are governed, secure and value‑driven.
• Production delivery: Take solutions from prototype through testing, deployment and go‑live.
• High‑ambiguity delivery: Thrive where requirements are incomplete and rapid experimentation is needed.
• Value realisation: Focus on measurable business outcomes, not just technical requirements.
• Documentation: Maintain clear technical documentation for delivered solutions.
• Continuous learning: Stay current on ServiceNow releases, AI innovation and certifications.
• Mentoring: Coach colleagues in technical and client‑facing skills.

How We Reinvent At Accenture, our teams operate within one of our core service lines— Digital Core, Industry & Enterprise, Supply Chain & Engineering, Cybersecurity, Song, Finance, Talent, Client Groups, Global Operations, Reinventions Services —each designed to drive reinvention at scale. This role falls under Digital Core where we combine deep industry expertise with cutting‑edge technology to deliver 360° value to our clients. You’ll be part of a multidisciplinary team, working collaboratively to solve complex challenges and shape the future of intelligent business.

Whether it's transforming digital cores, embedding AI into operations, or designing human‑centric experiences, our teams are empowered to innovate boldly and deliver measurable impact. We go to market by industry, leveraging our global delivery network and strategic partnerships with ecosystem leaders like Microsoft, AWS, and Google. Our culture of shared success and continuous learning ensures that every team member contributes to—and benefits from—our reinvention journey.

Job Qualifications

• Experience: 3+ years of ServiceNow industry and project experience.
• Platform knowledge: Solid understanding of ServiceNow capabilities across multiple modules.
• Technical skills: Hands‑on with workflows, tables, scripting, Flow Designer and Now Assist.
• Integrations: Experience with third‑party integrations, infrastructure operations and migrations.
• Delivery methods: Experience with Agile, Scrum or SAFe.
• Communication: Strong analytical, communication and presentation skills.
• Mindset: Eager to learn and share knowledge.
• Language: Fluent Dutch, spoken and written.
• Education: Degree in Computer Science or equivalent.
• Certifications: Several relevant ServiceNow certifications.

Why Join Us?

• Learning: ServiceNow training and certifications, including our dedicated CTA development program.
• Career growth: Build your expertise and help shape this AI‑led role into a future standard.
• Cutting‑edge projects: Deliver large‑scale, complex solutions for leading global enterprises.
• Innovation at scale: Work at the forefront of AI, automation and advanced ServiceNow capabilities.
• Global community: Join one of the largest ServiceNow communities in the ecosystem.

What we offer

• Work‑Life Flexibility: 4x9 Workweek Option, Hybrid Working, FlexDay
• Financial Well‑being: Competitive Base Salary, MyBenefits Budget, Annual Bonus, Net Allowance, Employee Share Purchase Plan
• Health & Wellness: Collective Health Insurance Scheme, Mental Health Support, Well‑being Hub
• Time Off & Leave: 26 Vacation Days, Special Leave Types (parental leave, partner leave, bereavement leave, and gender affirmation leave)
• Culture Days
• Mobility & Commuting: NS Business Card, Mobility Budget (option to choose between electric bike, car lease, or public transport reimbursement)
• Career Development: Performance Achievement Program, Learning & Development Platform, Guidance from People Leads
• Inclusion, Diversity & Social Impact: Do Good Volunteer Program, I&D Networks, Refugee Talent Track
• Culture & Community: Accentrics & Friday Drinks, Annual Accenture NL Party, Flat Organizational Hierarchy

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture