Customer Tech Consultant

3900 Accenture B.V. Company; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited learning

Volunteering program

Paid transport

Devices & home office

Social activities

Job summary

Accenture Song is seeking a Customer Tech Consultant to help modernize customer engagement platforms and deliver cloud-native solutions across CCaaS, CRM integrations, and AI-powered services.

You will work with a Service team to design effective customer experiences, collaborate with architects and consultants, and own technical deliverables end-to-end on multiple client projects.

Qualifications

• 3–5 years of experience in customer tech transformation, service design, or technology advisory roles.
• A master's degree
• Strong consulting skills: problem‑structuring, storytelling, facilitation, and stakeholder management
• Fluent in English (spoken and written)
• Affinity with front‑office, digital experiences, or cloud technology
• Interest in CCaaS, CRM, cloud, and systems integration, plus curiosity for emerging technologies such as Generative AI

Responsibilities

• Mapping process and interaction flows
• Configuring and validating CCaaS environments
• Presenting technical solution options to stakeholders
• Evaluating integration methods with CRM or backend systems
• Owning technical deliverables end‑to‑end

Skills

Customer tech transformation

Service design

Technology advisory

Fluent English

Education

Master's degree

Tools

CCaaS platforms

CRM solutions

Cloud platforms

Generative AI

Job description

WE ARE Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. Bring bold ideas to life with the unlimited potential of creativity, technology, and intelligence. Visit us at www.accenture.com/song

Song is one of seven Reinvention Partners within Accenture's Reinvention Services division — alongside Cybersecurity, Digital Core, Finance, Industry & Enterprise, Supply Chain & Engineering, and Talent.

THE WORK

Are you passionate about technology and excited to help organizations modernize their customer engagement platforms? As a Customer Tech Consultant within our Service team, you will play a hands‑on role in delivering cloud-native customer solutions and supporting the implementation of advanced technologies such as CCaaS platforms, CRM integrations, and conversational AI or agentic solutions — designing great customer experiences, personalized service and unlocking business growth.

OUR TEAM

Our Service team consists of 17 talented and engaged colleagues. We see each other every week in our office for formal and informal events. You'll work on multiple projects for various clients across diverse industries—broadening your exposure to different business challenges and customer engagement strategies.

DAILY TASKS

As a Customer Tech Consultant, you will contribute to reshaping the customer service environment through the integration of the latest technologies with architecture and solution design. You will collaborate closely with technical architects and consultants on system analysis, configuration, and designing effective solutions.

• Mapping process and interaction flows
• Configuring and validating CCaaS environments
• Presenting technical solution options to stakeholders
• Evaluating integration methods with CRM or backend systems
• Owning technical deliverables end‑to‑end

TECHNOLOGY

You’ll be introduced to the latest AI technologies powering modern customer service organizations, including:

• CCaaS platforms (e.g. Genesys Cloud, Amazon Connect)
• CRM solutions (e.g. Salesforce, Microsoft Dynamics)
• Cloud platforms (AWS, Azure) and systems integration concepts
• Conversational AI, Generative AI and agentic solutions

HERE’S WHAT YOU’LL NEED

• 3–5 years of experience in customer tech transformation, service design, or technology advisory roles
• A master's degree
• Strong consulting skills: problem‑structuring, storytelling, facilitation, and stakeholder management
• Fluent in English (spoken and written)
• Affinity with front‑office, digital experiences, or cloud technology
• Interest in CCaaS, CRM, cloud, and systems integration, plus curiosity for emerging technologies such as Generative AI

BONUS POINTS

• Basic experience with at least one CCaaS platform (e.g. Genesys Cloud, Amazon Connect)
• Certifications in CCaaS, CRM, AWS/Azure, or architecture (e.g. TOGAF)
• Ability to simplify complex technical concepts for both business and technical audiences
• Demonstrated passion for AI‑driven automation, digital channels, and omnichannel service strategies
• Fluent in Dutch (spoken and written)

WHAT’S IN IT FOR YOU

Accenture is a global company with a world‑class brand and reputation. Our people are Change Makers, and to support them we make five promises: 1. Work with flexibility, in a culture based on trust. 2. Embrace a sustainable growth mindset. 3. Live a human‑led culture of Inclusion & Diversity by caring deeply for all our people. 4. Lead and transform our clients with technology. 5. Connect with our global network of 700,000+ colleagues.

• Unlimited learning: access to thousands of free courses, classes, and workshops.
• ‘Do Good’ volunteering program.
• Paid transport (budget for electric bicycle or car, NS‑Business card).
• A laptop, iPhone, and home office setup allowance.
• Social activities: Friday Drinks, sport events and parties.

WHAT WE BELIEVE

Accenture is an equal opportunity employer. Inclusion and diversity are fundamental to our culture and core values — our rich diversity makes us more innovative and creative, helping us better serve our clients and communities. Sustainability is one of our greatest responsibilities, embedded into everything we do.

Need reasonable accommodation during the recruitment process? Please reach out — we will be happy to assist you.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Join us

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture