ServiceNow Data Business Analyst - CMDB & ITOM Focus

Zohorecruit; Amsterdam; On-site; EUR 80,000 - 110,000; Full time

Job summary

Zohorecruit is seeking a ServiceNow Data Business Analyst to join our client in the Netherlands. You will analyze business requirements and translate them into effective ServiceNow data and ITSM solutions, working with CMDB, APM, CSDM, Platform Analytics and ITOM.

You will engage with business stakeholders to understand requirements and future-state needs, define data strategy and roadmap, and collaborate with architects, developers and analysts to implement solutions.

Qualifications

• 6-8 years in IT service management or ServiceNow consulting.
• Experience gathering and documenting business requirements.
• Proven experience with CMDB, APM, CSDM, and ITOM.

Responsibilities

• Analyse requirements and translate into ServiceNow data and ITSM solutions.
• Work with CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Engage with stakeholders to understand needs and future state.
• Recommend solutions maximizing OOTB capabilities.
• Contribute to ServiceNow data strategy and roadmap.
• Analyse processes and data structures to find improvement opportunities.
• Collaborate with architects, developers, and business stakeholders.
• Leverage prior ServiceNow implementations for insights.
• Stay updated on ServiceNow innovations and capabilities.
• Support stakeholders in adopting new ServiceNow features.
• Improve data quality, governance, and usability across solutions.
• Support continuous improvement of processes and adoption.

Skills

ServiceNow

CMDB

APM

CSDM

ITOM

ITSM

Data governance

Stakeholder comms

Tools

ServiceNow Platform

ITSM Tools

Job description

Zohorecruit is seeking a ServiceNow Data Business Analyst to join our client in the Netherlands. You will analyze business requirements and translate them into effective ServiceNow data and ITSM solutions, working with CMDB, APM, CSDM, Platform Analytics and ITOM.

You will engage with business stakeholders to understand requirements and future-state needs, define data strategy and roadmap, and collaborate with architects, developers and analysts to implement solutions.