ServiceNow Data & Platform Analyst

A2G Consulting BV (A2G Technologies); Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Visa sponsorship

Hybrid work model

20 days holiday per year

Certification reimbursement

Job summary

A2G Consulting BV (A2G Technologies) is hiring an experienced Data Business Analyst to bridge business requirements, data strategy, and ServiceNow capabilities. You will work with stakeholders and architects to shape data support for CMDB, APM, CSDM, Platform Analytics, and ITOM in a hybrid Amsterdam setting.

The role emphasizes translating needs into practical ServiceNow solutions, applying OOTB best practices, and guiding teams toward standard platforms while enabling data governance and

Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• Proven experience as a ServiceNow Business Analyst.
• Strong understanding of ServiceNow data structures and platform capabilities.
• Experience with CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Strong knowledge of ServiceNow OOTB functionality.
• Ability to translate business requirements into practical ServiceNow solutions.
• Strong consulting, analytical, and stakeholder-management skills.
• Excellent communication and workshop facilitation abilities.
• Ability to connect business strategy, data, and ServiceNow technology.

Responsibilities

• Analyse business needs and translate them into ServiceNow data and platform requirements.
• Work with stakeholders to understand business challenges, objectives, and future needs.
• Contribute to defining the organization's ServiceNow data vision and roadmap.
• Advise stakeholders on ServiceNow OOTB capabilities and best practices.
• Challenge requirements and guide teams toward standard ServiceNow solutions.
• Identify opportunities to maximize the value of ServiceNow modules.
• Contribute to data models, processes, governance, and ServiceNow strategy.
• Facilitate workshops, requirements sessions, and vision-setting discussions.
• Collaborate with ServiceNow architects, developers, product owners, and business stakeholders.
• Document requirements, processes, use cases, and functional specifications.
• Support prioritization and decision-making around ServiceNow capabilities.

Skills

ServiceNow

CMDB

CSDM

Platform Analytics

ITOM

Stakeholder management

Workshop facilitation

Data modelling

Education

Bachelor’s or Master’s Degree

Tools

ServiceNow

Job description

A2G Consulting BV (A2G Technologies) is hiring an experienced Data Business Analyst to bridge business requirements, data strategy, and ServiceNow capabilities. You will work with stakeholders and architects to shape data support for CMDB, APM, CSDM, Platform Analytics, and ITOM in a hybrid Amsterdam setting.

The role emphasizes translating needs into practical ServiceNow solutions, applying OOTB best practices, and guiding teams toward standard platforms while enabling data governance and