ServiceNow CMDB Governance & Process Improvement Lead

GeekSoft Consulting; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Work-Life Balance

Flexible Work Mode

Career Development

Well-being & Mobility

Job summary

GeekSoft Consulting in Amsterdam, Netherlands, is seeking a ServiceNow CMDB Governance & Process Improvement Specialist on a fixed-term contract. You will design, implement and continuously improve CMDB governance and data quality controls to support IT service delivery.

The role requires ITIL v4 knowledge and hands-on ServiceNow expertise in process administration, reporting and governance. You will collaborate with cross-functional teams to raise data quality and process maturity.

Qualifications

• Responsible for establishing and maintaining governance, documentation and CMDB data quality.
• Develop, maintain and improve operational procedures and work instructions.
• Create and manage governance records, SOPs and L5 procedures.
• Maintain knowledge articles and operational documentation.
• Define and monitor CMDB data quality metrics and drive improvements.
• Lead initiatives to improve CMDB completeness and accuracy.
• Support governance reviews, audits and compliance assessments.
• Document and optimize ServiceNow and Plan-on workflows and processes.
• Support KPI reporting and dashboard development.

Responsibilities

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Skills

ServiceNow Process Administration

ServiceNow Reporting and Dashboarding

CMDB Governance and Data Quality Mgmt

ITIL v4 Foundation and ITIL Process Mg

Process Design and Process Mapping

SOP and L5 Procedure Development

Operational Governance Frameworks

Service Transition and Service Accept

Change Mgmt and Configuration Mgmt

Plan-on Operational Workflows

Job description

GeekSoft Consulting in Amsterdam, Netherlands, is seeking a ServiceNow CMDB Governance & Process Improvement Specialist on a fixed-term contract. You will design, implement and continuously improve CMDB governance and data quality controls to support IT service delivery.

The role requires ITIL v4 knowledge and hands-on ServiceNow expertise in process administration, reporting and governance. You will collaborate with cross-functional teams to raise data quality and process maturity.