Lead ServiceNow CMDB/CSDM Architect - Hybrid

A2G Consulting BV (A2G Technologies); Amsterdam; Híbrido; EUR 90.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

20 days holiday per year

Certification reimbursement

Visa sponsorship for candidate &depend

Bonus potential

Resumo da vaga

A2G Consulting BV (A2G Technologies) is seeking an experienced ServiceNow CMDB/CSDM Solution Architect to lead enterprise CMDB transformation, CSDM implementation, and ITSM/ITOM initiatives in a hybrid Amsterdam setting.

The ideal candidate combines solution architecture with hands-on ServiceNow knowledge, ITIL process understanding, and client-facing consulting experience. 6–8 years of relevant experience is preferred.

Qualificações

• Bachelor's or Master's Degree or equivalent.
• Strong understanding of ITIL processes including CM, IT Asset, Incident, Change, Problem, and Request Management.
• Hands-on expertise in ServiceNow CMDB, CSDM, Discovery, Service Mapping, ITSM, and ITOM.

Responsabilidades

• Lead end-to-end ServiceNow CMDB and CSDM implementation and transformation initiatives.
• Assess existing CMDB environments and drive CSDM data model remediation.
• Design ServiceNow workflows, functional requirements, process flows, and solution architectures.
• Define CMPs, governance frameworks, operating models, and RACI matrices.
• Lead customer workshops and collaborate with business, infrastructure, operations, and security stakeholders.
• Develop implementation roadmaps, project plans, and phased delivery strategies.
• Oversee technical consultants and developers throughout implementation.
• Prepare and present RFP responses, solution proposals, and SOWs.
• Support presales activities through ITSM/ITOM demonstrations.
• Drive ServiceNow product strategy across customers, vendors, and DevOps teams.

Conhecimentos

ServiceNow CMDB

CSDM

ITSM

ITOM

ITIL Processes

Stakeholder Management

Formação

Bachelor's or Master's Degree

Ferramentas

Service Graph Connectors

REST APIs

Discovery

Service Mapping

MID Server

Descrição da vaga

A2G Consulting BV (A2G Technologies) is seeking an experienced ServiceNow CMDB/CSDM Solution Architect to lead enterprise CMDB transformation, CSDM implementation, and ITSM/ITOM initiatives in a hybrid Amsterdam setting.

The ideal candidate combines solution architecture with hands-on ServiceNow knowledge, ITIL process understanding, and client-facing consulting experience. 6–8 years of relevant experience is preferred.