ServiceNow BCM Developer

Next Ventures; Noord-Brabant; On-site; EUR 90,000 - 120,000; Part time

Job summary

Next Ventures is seeking a ServiceNow Developer specialist to build and own the technical layer of a global enterprise Business Continuity Management (BCM) capability. This hands-on role designs data structures, configures workspaces, and builds automated workflows for resilience.

Expect to translate critical applications and infrastructure into a CMDB-backed resilient blueprint, set up thresholds, and orchestrate crisis response across BCM, IRM, and IT operations.

Qualifications

• 6–8 years of ServiceNow experience in BCM or IRM contexts.
• Hands-on delivery of BCM or IRM projects.
• Experience with BIA, dependency maps, and RTO/RPO thresholds.
• Continuity plan and crisis lifecycle engineering: automated workflows and templates.
• Design and map resilience using CMDB-based blueprints.
• Cross-platform integration using Integration Hub and REST/SOAP APIs.

Responsibilities

• Architect resilience governance: own deployment, schema, and workspace configuration for the global ServiceNow BCM layer.
• Map infrastructure to vulnerabilities and dependencies in a synchronised BCM blueprint.
• Build thresholds, alert boundaries, and crisis coordination guardrails to prevent downtime.
• Develop automated continuity workflows, plan templates, tabletop exercise frameworks, and execution checklists.
• Design disaster recovery sequences, backup validations, and restoration timelines mapped to the CMDB.
• Integrate BCM workflows with external alert monitors and vendor risk portals via APIs.

Skills

ServiceNow

BCM

Integrated Risk Management

Crisis Management

Automation workflows

CMDB

API integrations

Tools

Integration Hub

REST APIs

SOAP APIs

Job description

Business Continuity Management | Global Enterprise Resilience Platform Role

ServiceNow Developer Specialism

Business Continuity Management (BCM)

Duration: 6 months

Experience required: 4–7 years

About the role

We are looking for a ServiceNow Developer to build and own the technical layer of a global enterprise Business Continuity Management (BCM) capability. This is a deep, hands-on engineering role rather than an advisory one: you will design the underlying data structures, configure the workspaces, and build the automated workflows that carry the organisation through a disruption.

The work centres on making resilience operational. You will translate critical business applications, multi-tiered infrastructure, and their dependencies into a synchronised blueprint anchored in the CMDB, then build the thresholds, alert boundaries, and orchestration guardrails that keep a disruption from turning into a catastrophic outage.

The role sits at the intersection of BCM, Integrated Risk Management, and IT operations, so you will work across the platform rather than within a single module.

Key responsibilities

Architect resilience governance

• Own the technical deployment, database schema layout, and workspace configuration for the global enterprise ServiceNow BCM layer.
• Configure and extend the central Crisis Management Workspace, including mass notification alerts, scenario-based event maps, and role-based crisis coordination consoles.

Map infrastructure to vulnerabilities

• Catalogue critical business applications, multi-tiered infrastructure layers, and their dependencies into a synchronised, resilient blueprint backed by the platform CMDB.
• Set up the Business Impact Analysis dependency map, configure assessment templates, score impact levels, and establish RTO and RPO thresholds.

Build thresholds and containment boundaries

• Implement operational risk alert boundaries and crisis orchestration guardrails that prevent downtime, communication bottlenecks, and severe business disruption.
• Develop automated continuity workflows, structured plan templates, tabletop exercise frameworks, and real-time execution checklists.

Disaster recovery and integrations

• Design automated IT asset restoration sequences, data backup validations, failover tracking dashboards, and service restoration timelines mapped directly to the CMDB.
• Integrate BCM workflows with external alert monitors, vendor risk portals, and third-party IT infrastructure tooling via Integration Hub and REST/SOAP APIs.

Risk and compliance

• Connect BCM structures to the overarching Integrated Risk Management (IRM) layer.
• Develop compliance assessment matrices, track internal control gaps, and build executive resilience dashboards.

Required skills and experience

• 6–8 years of ServiceNow experience, with hands-on delivery in a Business Continuity Management or Integrated Risk Management context.
• BIA engine architecture: setting up dependency maps, assessment templates, impact scoring, and RTO/RPO thresholds.
• Continuity plan and crisis lifecycle engineering: automated continuity workflows, plan templates, tabletop exercise frameworks, and live execution checklists.
• Disaster recovery integration: asset restoration sequencing, backup validation, failover tracking, and CMDB-mapped restoration timelines.
• Crisis Management Workspace: configuring and extending the workspace, mass notification alerts, event maps, and coordination consoles.
• BCM risk framework and compliance controls: linking BCM to the IRM layer, compliance matrices, control gap tracking, and executive dashboards.
• Cross-platform resiliency orchestration: Integration Hub and REST/SOAP integrations with alert monitors, vendor risk portals, and third-party infrastructure tooling.