ServiceNow BCM Architect

STAFIDE; Eindhoven; On-site; EUR 90,000 - 130,000; Full time

Job summary

STAFIDE is seeking a ServiceNow BCM Architect to lead enterprise BCM deployments, mapping dependencies, aligning RTO/RPO, and integrating DR workflows with CMDB. You will design crisis management dashboards, automate resilience processes, and collaborate with risk/compliance teams to strengthen executive reporting.

The role demands 6+ years in ServiceNow BCM, CSA certification, and hands-on integration experience with REST/SOAP APIs, Integration Hub, MID Server, and CSDM practices.

Qualifications

• 6+ years hands-on ServiceNow BCM experience.
• Expert in BIA configuration, dependency mapping, impact assessment, RTO/RPO.
• Experience with Disaster Recovery integration, CMDB mapping, restoration workflows and backup validation.
• Crisis Management Workspace configuration, mass notification, crisis coordination, and scenario-based event management.
• Experience integrating BCM with IRM, compliance controls, and risk assessment frameworks.
• Strong knowledge of ServiceNow Integration Hub and REST/SOAP API integrations.
• CSA certification.
• Knowledge of CSDM and EMN integrations using MID Server technology.
• CIS-RC certification or BCM learning path is a plus.

Responsibilities

• Own the technical deployment, database schema layout, and workspace configurations for the ServiceNow BCM environment.
• Design and configure the BIA dependency map, assessment templates, impact scoring, RTO, and RPO thresholds.
• Develop continuity workflows, plan templates, tabletop exercise frameworks, and real-time execution checklists.
• Integrate DR processes, including asset restoration sequences, backup validation, failover tracking, and service restoration timelines with the CMDB.
• Configure and extend Crisis Management Workspace, mass notification alerts, scenario-based event maps, and crisis coordination consoles.
• Connect BCM structures with IRM, compliance assessments, internal control gaps, and executive resilience dashboards.
• Integrate BCM workflows with external monitoring, vendor risk, and IT infrastructure platforms using Integration Hub and REST/SOAP APIs.
• Map critical business applications, infrastructure layers, and dependencies into a synchronized resilience blueprint backed by the CMDB.
• Establish operational risk thresholds and crisis orchestration guardrails to minimize business disruption.

Skills

ServiceNow BCM

BIA configuration

Dependency mapping

RTO/RPO design

Disaster Recovery

CMDB mapping

Crisis Management

IRM integration

REST/SOAP APIs

CSA certification

MID Server

CSDM knowledge

EMN integrations

Tools

Integration Hub

REST API

SOAP API

Job description

As a ServiceNow BCM Architect, you will:

• Own the technical deployment, database schema layout, and workspace configurations for the ServiceNow Business Continuity Management (BCM) environment.
• Design and configure the Business Impact Analysis (BIA) dependency map, assessment templates, impact scoring, RTO, and RPO thresholds.
• Develop continuity workflows, structured plan templates, tabletop exercise frameworks, and real-time execution checklists.
• Integrate Disaster Recovery (DR) processes, including asset restoration sequences, backup validation, failover tracking, and service restoration timelines with the CMDB.
• Configure and extend Crisis Management Workspace, mass notification alerts, scenario-based event maps, and role-based crisis coordination consoles.
• Connect BCM structures with Integrated Risk Management (IRM), compliance assessments, internal control gaps, and executive resilience dashboards.
• Integrate BCM workflows with external monitoring, vendor risk, and IT infrastructure platforms using Integration Hub and REST/SOAP APIs.
• Map critical business applications, infrastructure layers, and dependencies into a synchronized resilience blueprint backed by the CMDB.
• Establish operational risk thresholds and crisis orchestration guardrails to minimize business disruption.

What You Bring to the Table:

• 6+ years of hands-on experience in ServiceNow, particularly in Business Continuity Management and resilience solutions.
• Strong technical experience with BIA configuration, dependency mapping, impact assessment, RTO/RPO thresholds, and continuity planning.
• Proven experience with Disaster Recovery integration, CMDB mapping, restoration workflows, failover tracking, and backup validation.
• Expertise in Crisis Management Workspace configuration, mass notification, crisis coordination, and scenario-based event management.
• Experience integrating BCM with Integrated Risk Management (IRM), compliance controls, and risk assessment frameworks.
• Strong knowledge of ServiceNow Integration Hub and REST/SOAP API integrations.
• Certified System Administrator (CSA) certification.
• Knowledge of CSDM, Crisis Notification configurations, and Emergency Mass Notification (EMN) integrations using MID Server technology.
• CIS-RC certification or BCM learning path validation is a plus.

You should possess the ability to:

• Architect and implement enterprise-level ServiceNow BCM solutions.
• Translate business continuity and resilience requirements into scalable technical configurations.
• Analyze critical business processes, applications, infrastructure, and dependencies.
• Configure BIA assessments and establish appropriate impact, RTO, and RPO thresholds.
• Build automated continuity, crisis management, and disaster recovery workflows.
• Design dashboards and reporting mechanisms for resilience, risk, compliance, and executive visibility.
• Integrate ServiceNow with external systems using APIs and Integration Hub.
• Establish effective operational risk boundaries and crisis response controls.
• Work across technical, business continuity, risk, compliance, and infrastructure functions.

What We Bring to the Table:

• Opportunity to work on enterprise-scale ServiceNow Business Continuity Management and resilience architecture.
• Exposure to advanced BCM, Disaster Recovery, Crisis Management, Risk & Compliance, CMDB, and integration capabilities.
• Opportunity to design and implement automated resilience and crisis orchestration workflows.
• Experience working with cross-platform integrations, enterprise risk frameworks, and executive resilience reporting.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.