ServiceNow BCM Architect – Resilience & Crisis Automation

GeekSoft Consulting

Eindhoven

Hybrid

EUR 70,000 - 110,000

Full time

4 days ago

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Benefits offered by this job

Fixed Term Employment Contract

Work-Life Balance

Flexible Work Mode

Job summary

GeekSoft Consulting seeks a senior resilience specialist to design, implement, and optimize enterprise BCM using ServiceNow across platforms. The role focuses on ensuring resiliency, performance, and regulatory alignment while integrating with IRM and external monitoring tools.

You will configure crisis workflows, automate recovery sequences, manage CMDB mappings, and lead architecture decisions for enterprise resilience. A strong background in ServiceNow and compliance is essential.

Qualifications

Hands-on experience configuring BIA dependency maps, assessment templates, impact scoring models, and RTO/RPO thresholds.
Experience designing automated continuity workflows, plan templates, tabletop exercise frameworks, and real-time crisis execution checklists.
Strong technical expertise in automating IT asset restoration sequences, backup validation, failover tracking, and service restoration timelines integrated with the ServiceNow CMDB.
Expertise configuring and extending Crisis Management Workspace, mass notifications, scenario-based event maps, and role-based crisis coordination consoles.
Experience integrating BCM with ServiceNow IRM, compliance assessments, control-gap tracking, and executive resilience dashboards.
Experience integrating BCM workflows with external monitoring platforms, vendor risk portals, and IT infrastructure tools using ServiceNow Integration Hub, REST, and SOAP APIs.
Knowledge of CSDM, Crisis Notification, and external Emergency Mass Notification (EMN) integrations using MID Server.
Own the technical architecture, deployment, database design, and workspace configuration for the enterprise-wide ServiceNow BCM platform.
Map critical business applications, infrastructure layers, and dependencies into a synchronized resilience model backed by the ServiceNow CMDB.
Define and implement operational risk thresholds, alert boundaries, and crisis orchestration controls to minimize downtime, communication gaps, and business disruption.
ServiceNow CIS - Risk and Compliance (CIS-RC) certification or relevant BCM learning-path validation.

Responsibilities

Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.