Senior ServiceNow Business Analyst - Strategy & Workshops

NewRocket; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

NewRocket in Amsterdam is seeking a Senior Business Analyst to capture customers' business processes and desired outcomes within ServiceNow projects, aligning with the Global Solutions Crew to meet global targets.

You will lead workshops, define requirements, produce functional specs and wireframes, and partner with the technical team to demo solutions and run UAT in a fast-paced, matrixed organization.

Qualifications

• Experience capturing business processes and outcomes.
• Experience with complex, multi-stakeholder projects.
• Strong Dutch language written and verbal communication.
• Familiarity with cloud-based platforms.
• Ability to navigate a matrixed organization.

Responsibilities

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business processes and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users
• May perform additional duties as assigned

Skills

Business process architecture

Stakeholder collaboration

Requirements gathering

Project coordination

Risk assessment

Leadership abilities

Communication skills (Dutch)

Education

Bachelor’s Degree in MIS/Business/CS

Tools

ServiceNow

Job description

NewRocket in Amsterdam is seeking a Senior Business Analyst to capture customers' business processes and desired outcomes within ServiceNow projects, aligning with the Global Solutions Crew to meet global targets.

You will lead workshops, define requirements, produce functional specs and wireframes, and partner with the technical team to demo solutions and run UAT in a fast-paced, matrixed organization.