Service Sales Manager

Thales Group; Hengelo; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Thales NL Naval in Hengelo, Netherlands, is seeking a Service Sales Manager to drive regional service sales and align global strategy with customer needs.

You will work within the Thales NL Sales Service Team, coordinating with Product Segment Services to translate strategy into region-specific plans and contracts, with a focus on customer satisfaction.

The role offers international collaboration, a hybrid work model (60/40), broad travel, and a competitive package.

Competenze

• Successful experience in an international environment.
• Fluent in Dutch and English.
• Security screening (AIVD-B) is mandatory.

Mansioni

• Build and maintain relationship networks to increase service sales.
• Define and manage the Regional Service Sales strategy.
• Market our Services with customers and our Service offers in the Thales International ecosystem.
• Prepare commercial proposals and contracts for services.
• Negotiate and close deals.
• Contribute to improvements of our service delivery processes.
• Carry out aftercare follow-up activities to increase customer satisfaction.

Conoscenze

International experience

Cross-cultural sensitivity

Dutch language

English language

Descrizione del lavoro

Location: Hengelo, Netherlands

About The Team

For our Sales Team in Thales NL Naval we are looking for a Service Sales Manager. Thales NL Naval is a supplier of Naval systems serving more than 25 navies across the world. The Service Sales Manager will be responsible for service sales in their region. The Service Sales team is supported by a team of Service Support specialists who manage the service proposals as well as service contracts. Navy systems generally are exposed to a rough oceanic environment and are expected to last up to 40 years in this environment. The services required to keep the naval systems operational vary from health checks and spares to overhauls, upgrades and complete in Service Support or Performance Based Logistics contract.

About Your Future Job

You will align the global service strategy to your specific customer needs and be part of the Thales NL Sales Service Team. Together with the Product Segment Services team you translate our service strategy into the Service Sales Strategy per region and align this with the worldwide Thales Sales Network, regional service centres and in-country partners.

Thales NL has a significant installed base across the world exceeding 5B€ of systems. We have the ambition to grow our service business and we are looking for a Service Sales Manager that can deliver the sales contribution to this objective.

Main Tasks

• Build and/or maintain relationship networks and develop them to increase service sales.
• Define and manage the Regional Service Sales strategy.
• Market our Services with our customer and our Service offers in the Thales International ecosystem.
• Prepare commercial proposals and contracts for services.
• Negotiate and close deals.
• Contribute to improvement of our service delivery processes
• Carry out aftercare follow-up activities in order to increase customer satisfaction

Why you'd be a good match

• Successful experience in an international environment.
• Motivated by cultural and local differences across our global navy customers
• Interested to develop new service concepts and new service collaborations
• Are good at listening to the customer and reading between the lines;
• Team player, realizing that high service performance requires excellent end-to-end collaboration along the whole value chain;
• Security screening (AIVD-B) is mandatory;
• Fluent in Dutch and English.

What Is In It For You

• A challenging job in a great team within our high-tech, innovation work environment. Includes the freedom for initiative and good ideas.
• Room for personal and professional growth within our organization, for example in regards to technical, commercial or international skill.
• Valuable international collaboration with co-workers from 68 different countries around the globe.
• A comfortable work space in a modern environment, with a focus on flexibility and the right work life balance.
• You can usually work where and whenever you want. Within Thales, we aim for a 60/40 balance, where you work from home at least two days a week, when your role allow this.
• A good salary, fitting travel allowance, and the ability to personalize your employment conditions; for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs.
• 40 days off per year (PTO).

Diversity Statement

We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times.

Security Requirements

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in The Netherlands and employment and/or education history. Some vacancies may require a security clearance which can require further evidence to be provided. For further details of the evidence required to apply for security clearance please refer to the General Intelligence and Security Service.