Service Product Manager Specialist

JBT MAREL CORPORATION; Boxmeer; On-site; EUR 60,000 - 90,000; Full time

Job summary

JBT Marel Corporation is seeking a Service Product Manager in the Netherlands to translate customer needs into practical service product requirements. You will drive lifecycle product development, align with sales, and strengthen the service portfolio to maximize customer value across the equipment lifecycle.

The role requires collaboration across international teams and a strong commercial mindset, with travel around 20% to meet customers and oversee deployments.

Qualifications

• Experience in product management, service management, or a similar role.
• Understanding of industrial machinery, spare parts, maintenance or service solutions.
• Ability to translate customer needs into clear product requirements and customer benefits.
• Commercial insight and ability to identify opportunities that strengthen a product portfolio.
• Experience with value propositions, business cases, product roadmaps and lifecycle management.

Responsibilities

• Understand customer needs and translate into clear service product requirements.
• Drive lifecycle product development aligning needs with standardized services.
• Develop and strengthen the service portfolio for maximum customer value.
• Support commercial success by aligning with Sales and Service Selling.
• Coordinate cross-functional teams to create impact and deliver outcomes.
• Contribute to governance processes for lifecycle products.
• Monitor delivery and performance of service products; address issues as needed.
• Protect customer satisfaction and retention by mitigating risks.
• Help customers maximize value from poultry processing solutions.

Skills

Product management

Service management

Technical sales support

Business development

Go-to-market planning

Stakeholder management

Cross-functional collaboration

Analytical thinking

English proficiency

Job description

What you'll be doing

• Understand customer needs and goals: Build a deep understanding of customer challenges, objectives and expectations, translating these into clear requirements for service product development.
• Drive lifecycle product development: Align customer needs with product development to ensure they are reflected in standardized service lifecycle products.
• Develop and strengthen the service portfolio: Support the creation, standardization and launch of new lifecycle products that maximize customer value throughout the equipment lifecycle.
• Support commercial success: Work closely with Sales and Service Selling to identify customer needs, match them with the right solutions and support the successful positioning and selling of our service portfolio.
• Connect teams and expertise: Bring together the necessary JBT Marel disciplines and customer stakeholders to create maximum positive impact and achieve agreed customer outcomes.
• Support product governance: Contribute to governance processes and decision-making related to lifecycle products, helping ensure a consistent and value-driven portfolio.
• Monitor product delivery and performance: Ensure service products are delivered as agreed, intervene when necessary, and monitor customer usage and satisfaction.
• Protect customer satisfaction and retention: Identify and mitigate risks that could affect customer satisfaction, long-term customer relationships or retention of our products.
• Help customers maximize value: Support customers in understanding how to get the greatest possible value from our poultry processing solutions through the effective use of our service portfolio.

The role involves approximately 20% travel.

About you

You combine technical understanding with commercial awareness and enjoy translating customer needs into practical, valuable solutions. You are proactive, analytical and comfortable working across different teams, bringing people together to achieve shared goals. You can balance customer expectations, product development and commercial objectives while keeping a strong focus on long-term value.

In addition, you have:

• Experience in product management, service management, technical sales support, business development or a similar role.
• An understanding of industrial machinery, spare parts, maintenance or service solutions.
• The ability to translate customer needs and technical information into clear product requirements and customer benefits.
• Commercial insight and the ability to identify opportunities that strengthen a product portfolio.
• Experience with value propositions, business cases, product roadmaps, lifecycle management or go-to-market plans.
• Strong analytical, communication and stakeholder management skills.
• The ability to support product governance, structured decision-making and cross-functional collaboration.
• An entrepreneurial mindset and a drive for continuous improvement.
• The ability to work independently and collaboratively in an international, cross-functional environment.
• A good command of English.
• Experience with service products, lifecycle management, industrial machinery or the food processing industry is an advantage.

Who are we?

At JBT Marel, we help transform the future of food through innovative food processing solutions. Our Poultry Service organization helps customers maximize the performance, reliability and lifetime value of their equipment through spare parts, service solutions, machine upgrades and lifecycle products. Service Product Management plays a key role in understanding customer needs, shaping our service portfolio and ensuring that our products deliver sustainable value throughout the equipment lifecycle. By connecting customer insights with product development and commercial expertise