Service Product Manager Specialist

Marel Poultry B.V.; Boxmeer; Hybrid; EUR 80,000 - 120,000; Full time

Job summary

JBT Marel is seeking a Service Product Manager to develop, manage and strengthen our service portfolio for poultry processing equipment. You will translate customer needs into standardized, scalable service products that deliver measurable value throughout the lifecycle.

You will work closely with Engineering, Sales and Service to translate technical capabilities into customer benefits, supporting governance and product launches while ensuring long-term value and customer satisfaction.

Qualifications

• Experience in product management or service management.
• Understanding of industrial machinery or maintenance services.
• Ability to translate customer needs into product requirements and benefits.
• Commercial insight with ability to develop value propositions and roadmaps.
• Experience with governance, lifecycle management or go-to-market plans.
• Strong analytical, communication and stakeholder management skills.
• Ability to work across cross-functional teams in an international environment.
• Fluent English communication.

Responsibilities

• Understand customer needs and translate them into clear requirements for service product development.
• Drive lifecycle product development to reflect customer needs in standardized products.
• Develop and strengthen the service portfolio through new lifecycle products.
• Support commercial success by aligning with Sales and Service Selling on solutions.
• Connect engineering, sales, and service teams to maximize customer outcomes.
• Contribute to governance processes and decision-making for lifecycle products.
• Monitor product delivery and performance; intervene when necessary and track usage and satisfaction.
• Protect customer satisfaction and retention by identifying and mitigating risks.
• Help customers maximize value from poultry processing solutions through effective service portfolio usage.

Skills

Product management

Service management

Technical sales support

Business development

Job description

Are you passionate about creating customer value and turning technical expertise into commercially attractive service solutions? Do you enjoy connecting customer needs with product development and bringing engineering, service and commercial teams together? Join JBT Marel as our new Service Product Manager and help shape the future of Poultry Service. As a Service Product Manager, you will develop, manage and strengthen our service portfolio to maximize customer value throughout the entire lifecycle of our poultry processing equipment. You will help translate customer needs and business objectives into standardized, scalable service products that deliver measurable value to our customers. Working closely with Engineering, Sales and Service, you will translate technical capabilities into clear customer benefits and compelling value propositions. You will support the development and launch of new lifecycle products, contribute to product governance and decision‑making, and help customers get the maximum value from our poultry solutions. You will combine technical understanding with commercial insight, supporting the commercial success of our service portfolio without carrying direct responsibility for sales revenue.

What you'll be doing

• Understand customer needs and goals: Build a deep understanding of customer challenges, objectives and expectations, translating these into clear requirements for service product development.
• Drive lifecycle product development: Align customer needs with product development to ensure they are reflected in standardized service lifecycle products.
• Develop and strengthen the service portfolio: Support the creation, standardization and launch of new lifecycle products that maximize customer value throughout the equipment lifecycle.
• Support commercial success: Work closely with Sales and Service Selling to identify customer needs, match them with the right solutions and support the successful positioning and selling of our service portfolio.
• Connect teams and expertise: Bring together the necessary JBT Marel disciplines and customer stakeholders to create maximum positive impact and achieve agreed customer outcomes.
• Support product governance: Contribute to governance processes and decision‑making related to lifecycle products, helping ensure a consistent and value‑driven portfolio.
• Monitor product delivery and performance: Ensure service products are delivered as agreed, intervene when necessary, and monitor customer usage and satisfaction.
• Protect customer satisfaction and retention: Identify and mitigate risks that could affect customer satisfaction, long‑term customer relationships or retention of our products.
• Help customers maximize value: Support customers in understanding how to get the greatest possible value from our poultry processing solutions through the effective use of our service portfolio.

The role involves approximately 20% travel.

About you

You combine technical understanding with commercial awareness and enjoy translating customer needs into practical, valuable solutions. You are proactive, analytical and comfortable working across different teams, bringing people together to achieve shared goals. You can balance customer expectations, product development and commercial objectives while keeping a strong focus on long‑term value. In addition, you have:

• Experience in product management, service management, technical sales support, business development or a similar role.
• An understanding of industrial machinery, spare parts, maintenance or service solutions.
• The ability to translate customer needs and technical information into clear product requirements and customer benefits.
• Commercial insight and the ability to identify opportunities that strengthen a product portfolio.
• Experience with value propositions, business cases, product roadmaps, lifecycle management or go‑to‑market plans.
• Strong analytical, communication and stakeholder management skills.
• The ability to support product governance, structured decision‑making and cross‑functional collaboration.
• An entrepreneurial mindset and a drive for continuous improvement.
• The ability to work independently and collaboratively in an international, cross‑functional environment.
• A good command of English.
• Experience with service products, lifecycle management, industrial machinery or the food processing industry is an advantage.

Who are we?

At JBTMarel, we help transform the future of food through innovative food processing solutions. Our Poultry Service organization helps customers maximize the performance, reliability and lifetime value of their equipment through spare parts, service solutions, machine upgrades and lifecycle products. Service Product Management plays a key role in understanding customer needs, shaping our service portfolio and ensuring that our products deliver sustainable value throughout the equipment lifecycle. By connecting customer insights with product development and commercial expertise, we help our customers get more value from their investments while strengthening our long‑term customer relationships.

What’s in it for you?

You will have the opportunity to shape and develop our Poultry Service portfolio, contribute to the launch of new lifecycle products and influence how we create and deliver value for our customers. You will work with experienced international colleagues across Engineering, Sales and Service, gaining broad exposure to our products, customers and business. Our informal culture encourages ownership, collaboration, continuous learning and the opportunity to make a tangible impact on both customer success and business performance.

At JBTMarel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world.

We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together.