Manager, Field Service, Poultry

Marel Poultry B.V.; Boxmeer; On-site; EUR 100,000 - 140,000; Full time

Job summary

Marel Poultry B.V. in the Netherlands seeks a Field Service Manager to lead a team of 15–20 Field Service Engineers across the EMEA region. You will develop, coach and manage the team, ensuring on-time, within-budget service delivery for our JBT Marel machinery and solutions.

You will collaborate with Innovation and Maintenance, drive talent development, and maintain high safety and service standards, while travel ~10% to support customers and projects.

Qualifications

• Bachelor or Master degree in a technical area.
• Proven leadership and people-management skills.
• Experience in technical service management for capital goods, preferably in the food industry.
• Solid English and Dutch communication skills.
• Knowledge of products and processes in similar technologies/industries.
• Ability to provide high-quality field service to customers.

Responsibilities

• Lead a team of 15–20 Field Service Engineers.
• Plan, deliver and report on maintenance, repairs and projects.
• Hire, promote, transfer, discharge, and conduct appraisals.
• Develop and manage the team; mentor employees.
• Ensure on-time delivery within budget and reporting.
• Conduct Health & Safety trainings for site and machinery.
• Travel ~10% to support customers and projects.
• Align with Innovation and maintenance on new products introduced to the market.
• Participate in field service management meetings to set directions, goals and strategy for the operation.

Skills

People leadership

Leadership

Strategic planning

Mentoring

Cross-functional collaboration

Education

Bachelor's or Master's degree in technical field

Job description

The joy of being responsible for something important, you can experience it too! The further strengthen our Poultry Service Team, we are currently recruiting a Field Service Manager, who will be in charge of a team of 15 - 20 Field Service Engineers, based in the Netherlands and the EU. This team is responsible for the service activities of our primary portfolio in the EMEA region.

As our Field Service Manager, you are responsible for creating, developing and managing your team.

• Analyze information to determine needs for successfully planned installations, services, or repairs
• Be responsible for identifying future talent and further development and growth of your team
• Mentor employees about work-related issues and assist employees to support job-skill gaps and ensure employee job satisfaction
• Initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees
• Ensure that all planned maintenance, repairs, emergency support and special projects executed by your team, are delivered on time and within budget and reporting is done on time and as designed
• Be responsible for Health & Safety worker trainings, for site and working on JBT Marel machinery
• Participate in field service management meetings to set directions, goals and strategy for the operation.
• Align with Innovation and maintenance departments on new products introduced to the market and ensure skills requirements are met in the market.
• Travel occasionally as required by the business (~10 %)

Who are we?

JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. With teams worldwide, we work together to ensure safe, efficient, and responsible food production for our customers and communities.

What’s in it for you

• A key leadership role in a global organization with a strong service culture.
• The opportunity to directly influence customer satisfaction, service performance, and operational excellence.
• A collaborative environment with strong cross-functional engagement and international teamwork.
• Professional development opportunities in leadership, service operations, and continuous improvement.
• Competitive salary and attractive employee benefits.
• A culture built on unity, innovation, and excellence.
• The chance to lead a customer-focused team and make a visible impact.

What kind of a person are you?

You are a strong people leader who thrives in customer-facing environments and takes pride in delivering high-quality service. You build trust quickly, communicate clearly, and bring structure to complex operational situations. You are motivated by continuous improvement, coaching teams to succeed, and ensuring customers get the best possible experience with their JBT Marel installed base.

• Have a Bachelor or Master degree in a technical area
• Enjoy leadership, management and motivation of people, gaining commitment from both internal and external colleagues
• Have knowledge of products and processes in similar technologies/industries to the company
• Have knowledge of principles and processes for providing high quality field service to customers
• Can show experience in Technical Service Management supporting capital goods ideally in the food industry
• Have solid communication skills in English and Dutch

Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here.

At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable - and it's powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth - and we believe the best ideas come from diverse perspectives working together. If you're looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.