Service Integration & Operations Lead

NTT Limited; Netherlands; On-site; EUR 80,000 - 120,000; Full time

Job summary

NTT DATA is a worldwide leader in technology and consulting, offering opportunities to grow within a diverse, global team. The role focuses on coordinating cross-domain infrastructure work, incident response, and service integration with an emphasis on automation and governance.

As you contribute to complex migrations and operational readiness, you will develop runbooks and documentation, strengthening collaboration across technology towers and shaping architecture principles for future

Qualifications

• Experience in IT service management and service integration.
• Strong knowledge of cloud, network, security, compute and storage domains.
• Ability to manage incidents, changes and problem tracking.

Responsibilities

• Coordinate technical work across infrastructure and platform teams.
• Investigate incidents with dependencies across technology domains.
• Maintain end-to-end visibility of technical risks and service impact.
• Support migrations, changes and service-transition activities.
• Clarify cross-domain responsibilities and escalation paths.
• Review solutions for operational readiness and supportability.
• Lead cross-tower corrective actions for systemic issues.
• Develop runbooks, support models and technical documentation.
• Improve collaboration and handover between technology towers.
• Support major incidents and complex client escalations.
• At senior levels, lead service integration and governance activities.
• At L5, define cross-technology architecture and integration principles.

Skills

IT service mgmt

Service integration

Cloud & security

Incident management

Automation & orchestration

Monitoring & observability

Education

TOGAF

ITIL certification

Cloud/infrastructure cert

Job description

NTT DATA is a worldwide leader in technology and consulting, offering opportunities to grow within a diverse, global team. The role focuses on coordinating cross-domain infrastructure work, incident response, and service integration with an emphasis on automation and governance.

As you contribute to complex migrations and operational readiness, you will develop runbooks and documentation, strengthening collaboration across technology towers and shaping architecture principles for future