Cross-functional services specialist L2–L5

NTT Limited; Netherlands; On-site; EUR 80,000 - 120,000; Full time

Job summary

NTT DATA is a worldwide leader in technology and consulting, offering opportunities to grow within a diverse, global team. The role focuses on coordinating cross-domain infrastructure work, incident response, and service integration with an emphasis on automation and governance.

As you contribute to complex migrations and operational readiness, you will develop runbooks and documentation, strengthening collaboration across technology towers and shaping architecture principles for future

Qualifications

• Experience in IT service management and service integration.
• Strong knowledge of cloud, network, security, compute and storage domains.
• Ability to manage incidents, changes and problem tracking.

Responsibilities

• Coordinate technical work across infrastructure and platform teams.
• Investigate incidents with dependencies across technology domains.
• Maintain end-to-end visibility of technical risks and service impact.
• Support migrations, changes and service-transition activities.
• Clarify cross-domain responsibilities and escalation paths.
• Review solutions for operational readiness and supportability.
• Lead cross-tower corrective actions for systemic issues.
• Develop runbooks, support models and technical documentation.
• Improve collaboration and handover between technology towers.
• Support major incidents and complex client escalations.
• At senior levels, lead service integration and governance activities.
• At L5, define cross-technology architecture and integration principles.

Skills

IT service mgmt

Service integration

Cloud & security

Incident management

Automation & orchestration

Monitoring & observability

Education

TOGAF

ITIL certification

Cloud/infrastructure cert

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

Key responsibilities

• Coordinate technical work across multiple infrastructure and platform teams.
• Investigate incidents with dependencies across several technology domains.
• Maintain end-to-end visibility of technical risks, actions and service impact.
• Support complex changes, migrations and service-transition activities.
• Ensure that cross-domain responsibilities and escalation paths are clear.
• Review proposed solutions for operational readiness and supportability.
• Identify systemic issues and lead cross-tower corrective actions.
• Develop integrated runbooks, support models and technical documentation.
• Improve collaboration, automation and handover between technology towers.
• Support major incidents and complex client escalations.
• At senior levels, lead service integration and technical-governance activities.
• At L5, define cross-technology architecture and service-integration principles.

Technical knowledge

• Broad enterprise infrastructure knowledge.
• IT service management and service integration.
• Cloud, network, security, compute and storage dependencies.
• Incident, problem and change management.
• Monitoring and observability.
• Service transition and operational acceptance.
• Automation and orchestration.
• Technical risk and dependency management.

Relevant certifications

• ITIL.
• TOGAF for architecture-oriented positions.
• Relevant cloud or infrastructure certification.
• SIAM certification where applicable.

Workplace type:

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Your career here is about believing in yourself and taking on great opportunities and new challenges. It’s about growing your skills and expertise in your current role and preparing yourself for the future. That’s why we encourage you to take every opportunity to grow your career within our great global team.