Service Engineer | Rotterdam, Netherlands

Hitachi ABB Power Grids; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Hitachi ABB Power Grids in Rotterdam is seeking a Senior Service Engineer responsible for delivering high-quality service solutions. This role requires advanced technical expertise and a strong focus on customer satisfaction, ensuring the reliable operation of installed systems throughout their lifecycle.

The ideal candidate should have 5–10 years of field service experience, particularly in electrical or automation systems, along with excellent troubleshooting and customer-facing skills.

Qualifications

• 5–10 years of hands-on field service experience in industrial, electrical, automation, or power systems.
• Experience with complex installations, commissioning, troubleshooting, and lifecycle service.
• Ability to read and interpret technical documentation and electrical diagrams.

Responsibilities

• Perform commissioning, troubleshooting, maintenance, upgrades, and repairs.
• Diagnose root causes of technical issues.
• Act as a trusted technical interface for customers.
• Provide technical input for service quotations and upgrades.
• Maintain strong customer relationships and satisfaction.

Skills

Hands-on field service experience

Troubleshooting and maintenance

Customer-facing experience

Knowledge of automation and control systems

Reading electrical schematics

Tools

MicroSCADA

PLC

DCS

Job description

The Senior Service Engineer is a key technical specialist responsible for delivering high-quality service solutions to customers throughout the full lifecycle of installed systems and equipment. The role combines advanced technical expertise with strong customer focus to ensure safe, reliable, and efficient operation of assets, while contributing to customer satisfaction.

The Senior Service Engineer operates with a high degree of autonomy, supports complex service activities, and acts as a technical reference for customers, colleagues, and cross-functional teams.

What you will do

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Your background

• 5–10 years of hands‑on field service experience in industrial, electrical, automation, or power systems environments
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities
• Background in customer‑facing roles, working independently on‑site and managing technical responsibility
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable
• Strong knowledge of one or more of the following, depending on the business area: Automation and control systems (PLC, DCS, SCADA), Protection and control systems, communication networks
• In‑depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial.
• Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation
• Willingness to travel frequently and work on customer sites, including occasional on‑call or outage support