Service Sales & Installed Base Manager

Syntegon Technology GmbH; Netherlands; On-site; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Fitness subscription

Bicycle plan

Profit-sharing scheme

On-site canteen

Job summary

Syntegon Packaging Solutions B.V. in Weert seeks a results-oriented Service Sales & Installed Base Manager to drive revenue growth and customer success across the installed base.

You will work closely with the after-sales team to develop strategies that boost service sales, spare parts, maintenance, upgrades, and modernizations. The role requires a technical background, strong analytical skills, and a track record in service sales or aftermarket management, with willingness to travel for key

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years in service sales or aftermarket management.
• Strong knowledge of lifecycle management.
• Willingness to travel for customer visits.

Responsibilities

• Own installed base revenue growth and customer success.
• Identify high-potential customers and increase aftermarket sales.
• Maintain data on machines, service history, and customer profiles.
• Support after-sales with insights, tools, priorities.
• Monitor service sales and customer satisfaction, reporting results.

Skills

Service sales

Data analysis

Cross-functional collaboration

Customer relationship management

English proficiency

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Industrial Engineering

Business Administration

Tools

CRM software

Data analytics tools

Job description

Together with 7.300 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Syntegon Packaging Solutions B.V., located in Weert, is part of the Syntegon Group. In Weert we are Center of Competence for vertical form, fill and seal machines within the Syntegon Group. Here we develop and produce technologies for a wide range of food and non-food products, including stand-alone machines and system solutions with various process steps from weighing and dosing to vertical bagging, cartoning, case packing, and palletizing.

As the Service Sales & Installed Base Manager, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations.

Key Responsibilities

You will take ownership of installed base revenue growth and customer success, with responsibilities including:

• Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
• Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
• Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
• Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
• Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.

We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management.

You bring:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
• Strong knowledge of machines, service requirements, and lifecycle management.
• Ability to analyze customer data, identify opportunities, and drive sales growth.
• Experience working with cross-functional teams, particularly after-sales and service organizations.
• Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.

• Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
• A great, collegial work atmosphere with enthusiastic and professional colleagues.
• A substantial amount of responsibility and autonomy in your role.
• A wonderful on-site canteen in Weert, located in a recently renovated building.