Resource Planner

Tetra Pak; Utrecht; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive compensation and benefits

Job summary

Tetra Pak is seeking a Resource Planner to ensure optimal allocation of field resources and seamless service delivery across locations including Utrecht, Brussels, and Paris. The role focuses on scheduling, capacity planning, and continuous improvement of planning processes.

You will collaborate with SARs, Project Managers, SDMs, TDEs, and cross-functional teams to secure the right resources at the right time while maintaining safety and customer satisfaction.

Qualifications

• Minimum 3-5 years of experience as a mechanical/electrical/automation engineer in food industry.
• Bachelor’s degree in business, Engineering, Operations Management, or related field, or equivalent experience.
• Strong understanding of service operations, workforce planning, and capacity management.
• Experience working with planning and scheduling systems (FSM, SAP, or equivalent).
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a dynamic operational environment.

Responsibilities

• Plan and schedule field activities using FSM and approved tools.
• Assign engineers based on skills, certifications, availability and priorities.
• Balance short- and mid-term demand against capacity and coordinate with regional resources or outsourcing.
• Ensure documentation and prerequisites are completed before field execution.
• Analyze workforce capacity, utilization trends, and future demands.
• Identify capacity gaps and mitigation plans and report risks to leadership.
• Own and operate planning processes and tools in daily interactions.
• Plan internal training demands to ensure future market-ready competences.

Skills

Analytical skills

Stakeholder management

Communication skills

Multi-priority handling

Education

Bachelor's degree in business, engineering, operations management, or related field

Tools

FSM

SAP

Job description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary

The Resource Planner is a key enabler of service excellence, responsible for securing the right resources at the right time, in the right location, and with the appropriate competencies to meet customer and business requirements. The role ensures accurate and predictable planning of field activities, internal competence development, and mandatory solution deployments.

Leveraging planning expertise, knowledge of demand patterns, workforce capabilities, and planning systems, the Resource Planner works closely with Service Account Representatives (SARs), Project Managers, Service Delivery Managers (SDMs), Technical Delivery Experts (TDEs), CSO support teams, and Upgrade Managers to ensure reliable execution, minimize last-minute changes, optimize resource utilization, and enhance customer satisfaction, operational performance, and safety

This is a permanent position located in Brussels, Paris or Utrecht, Netherlands.

What you will do

Operational Resource Planning & Scheduling

• Utilize FSM and approved planning tools to schedule all field activities, including service interventions, projects, training, and mandatory solution deployments.
• Ensure optimal assignment of engineers based on skills, certification levels, availability, customer requirements, and business priorities.
• Support markets in balancing short- and mid-term demand against available capacity and coordinate capacity adjustment actions through regional resources, cross-market collaboration, or outsourcing channels where applicable.
• Ensure all required documentation and planning prerequisites are completed before field execution.

Demand and Capacity Analysis

• Analyze workforce capacity, skills availability, utilization trends, and future demands.
• Identify capacity gaps, bottlenecks, and resource constraints and recommend mitigation plans.
• Provide visibility to leadership regarding resource risks, shortages, and escalation opportunities.

Subject Matter Expert in Resource Planning

• Own and understand planning processes and tools and use them during daily activities and interaction with stakeholders.

Competence Development Planning

• Plan internal training demands following competence development competence development plans prepared by SDMs and TDEs, ensuring engineers have competences required for future market needs.

We believe you have

Required

• Minimum 3-5 years of experience as an mechanical/electrical/automation engineer in food industry
• Bachelor’s degree in business, Engineering, Operations Management, or a related field, or equivalent experience.
• Strong understanding of service operations, workforce planning, and capacity management.
• Experience working with planning and scheduling systems (FSM, SAP, or equivalent).
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a dynamic operational environment.

Preferred

• Experience within field service organizations.
• Knowledge of Tetra Pak equipment, service products, and customer operations.
• Experience working with outsourcing models and cross-regional resource planning.
• Familiarity with continuous improvement methodologies and automation initiatives.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 30.09.2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.