Service Coordinator (m/f/d)

Palfinger Ag; Schiedam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Friendly team

Open-door policy

Informal company culture

Job summary

PALFINGER MARINE seeks a Service Coordinator in Schiedam to strengthen our service operations. You will coordinate planning, execution, and follow-up of service jobs, acting as the primary customer contact and ensuring smooth communication with the Service Manager and engineers.

The role requires a technical degree and strong client focus, with experience in coordinating cross-functional teams in an international environment. Fluency in English and a proactive, hands-on attitude are essential.

Qualifications

• Bachelor's or Master's degree in Engineering.
• Experience in Maritime or Offshore service industry preferred.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Lead and coordinate service operations, including planning, execution, and follow-up of service jobs.
• Act as the main customer contact for service-related matters, including handling the service hotline and quotations.
• Support service engineers through briefings, debriefings, and necessary documentation.
• Monitor service performance and KPIs, track hours and costs, and ensure project targets are met.

Skills

Service coordination

Customer service

English

Teamwork

Education

Bachelor's or Master's degree in Engineering

Job description

PALFINGER MARINE provides lifting and handling solutions as well as life-saving equipment for the maritime industry worldwide. Our success is driven by our people, who bring their expertise, ideas, and energy to our vision every day. We offer a dynamic environment with strong opportunities for personal and professional growth. Join our team and shape your career at PALFINGER

To strengthen our operation, we are looking for a Service Coordinator (f/m/d) at our Location in Schiedam.

TALENTED, AMBITIOUS AND READY FOR A NEW CHALLENGE?

We are currently looking for a business / customer minded and focused Service Coordinator. This position will be reporting to the Service Manager.

Your responsibilities:

• Lead and coordinate service operations, including planning, execution, and follow-up of service jobs in collaboration with the Service Manager and other departments
• Act as the main customer contact for service-related matters, including handling the service hotline, preparing quotations, and ensuring customer expectations are met
• Support service engineers through job briefings, debriefings, and preparation of necessary documentation
• Assist sales and project teams in executing service-related contracts and ensuring smooth integration with ongoing projects
• Monitor service performance, including tracking hours, costs, invoicing, and ensuring KPIs and project targets are achieved
• Educational and industry background: Holds a Bachelor's or Master's degree in a relevant field (e.g., Engineering), with preferred experience in the Maritime or Offshore service industry
• Service and coordination expertise: Proven experience in service coordination, execution, and working cross-functionally and cross-regionally within international organizations
• Customer and business orientation: Strong customer service skills, with a solution-driven, business-minded, and customer-focused approach
• Interpersonal and communication strengths: Excellent communication, networking, and organizational skills; fluent in English, both spoken and written
• Personal attributes: Self-motivated, proactive, adaptable, and hands-on with a "boots on the ground" mentality

WE OFFER

• Be part of the fast-growing Palfinger Marine
• A very interesting and challenging job
• Friendly team, open-door policy, and an informal company culture