Service Coordinator (m/f/d)

PALFINGER; Schiedam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Friendly team culture

Job summary

PALFINGER is seeking a Service Coordinator in Schiedam to lead service operations and act as the primary customer contact for service activities. You will collaborate with the Service Manager and other departments to ensure smooth execution of service jobs and contracts.

The role requires a relevant engineering degree, service coordination experience, and strong English communication. We offer flexible hours and a dynamic, international environment at PALFINGER Marine.

Qualifications

• Bachelor's or Master's degree in Engineering or related field.
• Experience in service coordination and cross-region collaboration in international contexts.
• Strong customer orientation and solution-driven mindset.
• Excellent written and spoken English communication skills.
• Proactive, hands-on, boots-on-the-ground attitude.

Responsibilities

• Lead and coordinate service operations with the Service Manager and other departments.
• Be the main customer contact for service matters, including quotes and expectations.
• Support service engineers with briefings and documentation preparation.
• Assist sales and project teams with service-related contracts and project integration.
• Monitor service performance, track hours, costs, invoicing, and KPIs.

Skills

Service coordination

Cross-functional collaboration

Customer service

English fluency

Education

Bachelor's or Master's in Engineering

Job description

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.
PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.
To strengthen our operation, we are looking for a Service Coordinator (f/m/d) at our Location in Schiedam.
TALENTED, AMBITIOUS AND READY FOR A NEW CHALLENGE?
We are currently looking for a business / customer minded and focused Service Coordinator. This position will be reporting to the Service Manager.

Your Responsibilities

• Lead and coordinate service operations, including planning, execution, and follow-up of service jobs in collaboration with the Service Manager and other departments.
• Act as the main customer contact for service-related matters, including handling the service hotline, preparing quotations, and ensuring customer expectations are met.
• Support service engineers through job briefings, debriefings, and preparation of necessary documentation.
• Assist sales and project teams in executing service-related contracts and ensuring smooth integration with ongoing projects.
• Monitor service performance, including tracking hours, costs, invoicing, and ensuring KPIs and project targets are achieved.

Your Qualifications

• Educational and industry background: Holds a Bachelor's or Master's degree in a relevant field (e.g., Engineering), with preferred experience in the Maritime or Offshore service industry.
• Service and coordination expertise: Proven experience in service coordination, execution, and working cross-functionally and cross-regionally within international organizations.
• Customer and business orientation: Strong customer service skills, with a solution-driven, business-minded, and customer-focused approach.
• Interpersonal and communication strengths: Excellent communication, networking, and organizational skills; fluent in English, both spoken and written.
• Personal attributes: Self-motivated, proactive, adaptable, and hands-on with a "boots on the ground" mentality.

WE OFFER

• Be part of the fast-growing Palfinger Marine.
• A very interesting and challenging job.
• Competitive salary.
• Flexible working hours.
• Friendly team, open-door policy, and an informal company culture.