Service Communications Intern

The Social Hub; Amsterdam; On-site; EUR 8,900 - 13,000; Part time

Benefits offered by this job

Access to facilities (restaurant & gym

Discount on hotel stays

Discount on food & drinks

Job summary

The Social Hub seeks a Service Communication Intern in Amsterdam for a 5-6 month program starting February 2027. You will assist with content creation, implementation, and maintenance across multilingual Help Center, Chatbot, and Customer Service tools, while learning to enhance the digital customer experience.

You will work with the Service Hub team and other departments to improve operations, write content, and develop skills in customer-focused communication.

Qualifications

• Pursuing a relevant bachelor's or master's degree (Marketing, Branding, Communication, Business)
• Strong written and spoken English skills
• Proactive with ability to learn quickly and work in a fast-paced team environment

Responsibilities

• Support design, implementation, and optimization of service communication processes
• Create, maintain, and optimize content for Help Center and Chat bot channels
• Organize and document communication materials (photos, videos, testimonials)
• Collaborate with stakeholders to select, implement, or improve service-related communications or systems
• Contribute to developing engaging content for service initiatives
• Research best practices to enhance omnichannel communication strategies

Skills

Highly organized

Independent & collaborative

Fluent English

MS Office

Canva

Adobe Suite

Education

Bachelor’s or Master’s in Marketing/Branding/Communication/Business

Tools

MS Office

Canva

Adobe Suite

Job description

Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey?

As our Service Communication Intern, you will learn how to and eventually be co-responsible for content creation, implementation, and maintenance on our multilingual Help Center, Chatbot, and Customer Service tool, among other things. You will experience a steep learning curve of improving the (digital) customer experience and developing your (customer-focused) writing skills.

You will work closely together with all colleagues from the Service Hub such as the Customer Support leaders and project manager, and other teams such as Digital and Brand & Experience. We are looking for someone to join our team in Amsterdam for 5-6 months starting from February 2027.

Your Mission Should You Choose To Accept It

• You will support the Community Support and Advising Managers and Head of Reservations with the design, implementation, and optimization of our service communication processes and procedures, and other projects such as optimizations within our customer support tool, re-write of standard operation procedures, and our internal knowledge base
• You'll data to create, maintain and optimize content for our Help Center & Chat bot channels
• You'll assist in organizing and documenting communication materials, such as photos, videos, and testimonials
• You'll work with a variety of stakeholders to either select, implement, or improve customer service-related communication, procedures, or systems
• You'll collaborate with our communication team to develop engaging content for various service initiatives
• You'll conduct research on communication best practices and contribute ideas to enhance our omnichannel communication strategies

Who You Are

• You are super organized, accurate, and bursting with energy. Moreover, you are:
• You are a fan of fun!
• Currently studying a relevant bachelor’s or Master’s degree in Marketing, Branding, Communication, Business, or other related fields
• You have some basic technical knowledge of customer service operations and content creation
• Enthusiasm for social causes and a desire to make a positive impact
• You have the ability to work independently and collaboratively in a fast-paced environment
• You are familiar with MS Office, bonus points if you also know Canva and Adobe Suite
• You are eligible to work in the Netherlands
• You are fluent in English (written and spoken) + a plus when native to one or more other language(s) such as German, Italian, Spanish, or Dutch

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.