Senior Service Account Manager

Toyota Automated Logistics; Veghel; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Short Term Incentive plan

40 vacation days

Hybrid workplace

Commuting allowance

Home office allowance

Pension and health insurance discounts

On-site gym and health services

Training and development programs

Job summary

Vanderlande in the BeNeLux region seeks a Senior Service Account Manager to manage and develop service contracts for a selected set of customers, improving competitiveness, loyalty and profitability. You will lead knowledge transfer from implementations to service operations and coach peers in the transition from project to service delivery.

You will act as the trusted business partner, coordinating with sales, support, and project teams to ensure seamless service delivery and value creation for

Qualifications

• Experience in a (service) operations and/or commercial environment.
• Excellent communication in English and Dutch.
• Commercial mindset with an entrepreneurial spirit in an international setting.
• Good negotiation and influencing skills.
• Willingness to travel up to 40% within BeNeLux.

Responsibilities

• Acting as the client’s representative within the internal organization and as Vanderlande’s representative to customers.
• Responsible for customer service execution and stakeholder/escalation management.
• Implementing, managing, analysing and optimising service accounts with P&L responsibility.
• Identifying, generating and selling new opportunities.
• Ensuring customer readiness with processes and tools for high technological solutions.
• Coordinating and monitoring service suppliers for cost-effective service delivery.

Skills

Customer relationship

Negotiation

Communication skills

Dutch language

English language

Travel readiness

Team player

Job description

Job Title

Senior Service Account Manager

Job Description

As Senior Service Account Manager /you make the difference for the customers assigned to you and new customers! Yourmotivation and drive is to manage and further develop the service contracts of a dedicated set ofcustomers, to improve their competitive position and customer loyalty as well as our profitability.

What will you be doing?

• You take a leading role in ensuring that knowledge gained from establishing new implementations and contracts is properly embedded within the organization.
• You drive customer readiness and act as the subject-matter expert within your peers, coaching and guiding colleagues in the transition from a project- to a service organization.
• You are responsible for ensuring effective supplier selection within the commercial and project organizations and advise colleagues on supplier performance and business impact.
• You are the trusted business partner for a dedicated set of customers with the goal to improvetheir competitive position in the rapidly changing environment of Warehouse Automation
• Being in close contact with your customer, youcanidentify and generate opportunitieswhich benefit both our customers as well as TAL
• You are “a spider in the web” and will be working closely with (amongst others):

• o Yourcustomers
• o Your direct colleagues to continuously learn andimprove o Our sales department in preparing and creating the service contracts and life-cycle plans (ifneeded) to ensure that these contracts and plans meet the requirements of both ourcustomers andVanderlande.
• o Our support organization in ensuring proper planning and execution of service requests as wellas (financial)administration o Our project execution organization in ensuring proper execution of (service) projects andhandover to yourcustomer
• o Our service excellence organization to ensure organizational and customer readiness

Responsibilities

• Acting as the client’s representative within the internal organization and acting as theTAL’s representative at yourcustomers
• Responsible for customer service execution and stakeholder/escalation management
• Implementing, managing, analysing and optimising service accounts for which you hold P&Lresponsibility
• Identifying, generating and selling newopportunities
• Ensuring customer readiness with implementation of processes and tools for high technological solutions (from low knowledge level to sell reliant customers)
• Ensuring operational readiness through seamless transition from project phase to the serviceorganisation
• Coordinating and monitoring our service suppliers to ensure cost effective service delivery to ourcustomers
• Monitoring a proper planning and execution of service requests and initiate improvements ifnecessary
• Further improving contract managementprocesses

What do we ask from you?

• Relevant working experience in a (service) operations and / or commercialenvironment
• Sinceyou willbe in frequent contact with internal and external customers and building up long-term relationships,it isessential to have good communication skills (both English and Dutch) andsome logistical and technical insight (preferably also IT related), so you understand the client andTAL’s operationalprocesses
• Moreover, you have a commercial mindset, and you enjoy acting as an entrepreneur in ourinternationalenvironment
• You have good negotiation and influencing skillsin order toconvince others to do what is best forourcustomers
• As we operate in an international environment but specifically assigned in our Benelux region,youdon’tmind travelling (by car, up to 40%).
• Flexible as a team player and part of the customer emergency standby

About the team

You are part of the BeNeLux region within the TAL Service Operations organization. The BeNeLux service region is thebiggest region within the customercenterand is responsible for serving approximately 60customers. You will report to the Service Manager for the Service Account Managers and Support Office.

What do we offer?

In the challenging and responsible position of Business Service Manager,you willhave the chance to make a significant contribution to industry-leading projects and be connected to ourdedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development. By joiningour profitable and growing companyyou willbe able to reach your goals and focus on your future.

This position offers a competitive salary. Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixedsalaryyou’llreceive the following secondary benefits:

• A Short Term Incentive plan
• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centers with a gym, physiotherapists and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

For more information on the position, please contact [e-mail] until 26.10.2026 and [e-mail] from 26.10.2026 on.