Senior UX Researcher

TOPdesk; Delft; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Personal development fund

Volunteer time

Job summary

TOPdesk in Delft, Netherlands, is seeking a Senior UX Researcher to lead user insight across product domains in collaboration with designers, product managers and engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions.

You will design and run complex qualitative and quantitative studies, synthesize insights across multiple studies, and translate findings into clear recommendations to shape product direction.

Qualifications

• 5+ years of professional UX research experience in medior/senior capacity.
• Led complex end-to-end UX research studies with multiple stakeholders or user groups.
• Degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or related field; equivalent practical experience accepted.

Responsibilities

• Own research direction across product domains; identify knowledge gaps and translate into study plans.
• Design and execute complex qualitative and quantitative research independently.
• Synthesize insights across studies to identify patterns and opportunities.
• Translate findings into actionable recommendations to influence product direction.
• Collaborate with product teams, management, and leadership on research implications and trade-offs.
• Provide feedback to junior researchers and other team members to ensure quality.
• Improve ResearchOps practices and standards within the team.
• Evaluate and apply new AI-supported research techniques responsibly.
• Communicate findings to stakeholders across product, design, and leadership.

Skills

UX research

Qualitative methods

Quantitative methods

Stakeholder management

Synthesis of insights

ResearchOps

Mentoring

AI in research

Effective communication

English (C1)

Education

Master's or PhD in HCI/Psychology

Bachelor's in related field

Job description

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Delft office, we are looking for a UX Researcher.

Job Description

Your environment

As a Senior UX Researcher, you will work across multiple product areas. You are partnering with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions. You will work closely with other UX Researchers and contribute to a shared research practice that spans the organization.

Your job

• Ownership of research direction across one or more product domains, identifying critical knowledge gaps and translating them into research questions and study plans
• Design and execution of complex qualitative and quantitative research independently, helping product teams understand user behaviors, needs, and pain points before solutions are defined
• Synthesis of insights across multiple studies and sources to identify broader patterns and strategic product opportunities
• Bringing clarity to the decisions that teams and leadership are making, ensuring they are grounded in strong evidence and a clear reading of the trade-offs
• Translation of findings into clear, actionable recommendations that reveal patterns and shape product direction
• Collaboration with relevant product teams and management on research implications and decision trade-offs, aligning research across the product domain, and navigating competing stakeholder priorities
• Feedback to junior researchers and other product colleagues (designers or Product Managers), reviewing their work for quality
• Improvement of research practices, standards, and ResearchOps activities within the team
• Evaluation and application of new research methods and AI-supported research techniques responsibly
• Regular engagement with stakeholders across product, design, and leadership to communicate findings and build organizational research maturity

Qualifications

Your profile

• You have 5+ years of professional experience in UX research (medior/senior capacity)
• You have successfully planned and led complex end-to-end UX research studies involving multiple stakeholders or user groups
• You have a bachelor's, master's, or Ph.D. degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical research experience is also accepted
• You work independently on complex research challenges involving multiple studies and stakeholders
• You have strong command of both qualitative and quantitative research methods and know when and how to apply them
• You are skilled at synthesizing findings across studies to surface broader patterns and strategic product opportunities
• You bring clarity to complex decisions and can help teams and leadership act confidently on evidence
• You have experience mentoring researchers or improving shared research practices and workflows
• You integrate AI tools into research workflows where they improve efficiency without reducing research quality, and critically evaluate AI-generated outputs before incorporating them into findings
• You bring strong communication skills and can present findings clearly to both direct teams and wider audiences
• You have a proactive mindset and a drive for continuous improvement in research practice
• You are fluent (C1) in English, ensuring clear communication across teams
• Strongly preferred: You are fluent (C1) in either German or Dutch, enabling effective collaboration in German-speaking and/or Dutch-speaking environments

Nice to have

• Foundational UX research training or certification, e.g. Nielsen Norman Group (NN/g), UXPA, or CPUX

Additional Information

Working at one of the best employers in the Netherlands.

• Contributing to an international, growing company.
• 10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development.
• Energy left? Use 2.5% of your time for volunteer work.
• Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.