Senior UX Researcher

ITSync Group; Utrecht; Hybrid; EUR 56,000 - 67,000; Full time

Benefits offered by this job

Holiday allowance

13th-month payment

Pension contribution

Job summary

Rabobank in Utrecht, Netherlands, is seeking a Senior UX Researcher to uncover what drives customer behaviour and translate insights into meaningful improvements in digital banking.

You will work across Consumer Banking and Growth Acceleration, focusing on delivering an outstanding mobile banking experience for Generation Z and other customers, collaborating with designers, product managers and business stakeholders.

Qualifications

• At least 5 years of experience as a UX Researcher in a complex working environment.
• Proven experience independently leading large-scale, complex research initiatives.
• In-depth knowledge of both qualitative and quantitative research methods.
• Ability to oversee, coordinate and prioritise multiple research workstreams.
• Strong stakeholder management and advisory skills, including the ability to challenge assumptions constructively.
• Experience translating research findings into actionable recommendations for design, product and business challenges.
• Strong command of English.

Responsibilities

• Lead user research: Independently plan, organise and conduct complex qualitative and quantitative research projects.
• Explore customer needs: Investigate topics such as financial well-being, privacy, sustainability, AI-enabled banking and shared banking.
• Turn insights into action: Translate research findings into clear, practical recommendations for designers, product managers and business stakeholders.
• Advise and challenge: Identify research priorities, question assumptions and help stakeholders determine when additional research adds value.
• Coordinate research activities: Manage multiple research workstreams simultaneously while maintaining high research standards.
• Coach and inspire: Support designers and product managers in conducting research and contribute to strengthening research maturity across Rabobank.

Skills

UX Research

Qualitative methods

Quantitative methods

Stakeholder management

Research leadership

English proficiency

Dutch (nice-to-have)

Job description

Utrecht, Netherlands

Would you like to use your research expertise to improve the mobile banking experience for more than 8 million customers?

At Rabobank, your insights can make a real difference. As a Senior UX Researcher, you uncover what drives customer behaviour and translate your findings into meaningful improvements in digital banking. You combine strategic thinking with hands‑on research, challenge assumptions and help teams make better decisions about products, services and customer experiences.

You will work across Consumer Banking and Growth Acceleration, with a strong focus on creating an outstanding mobile banking experience for Generation Z.

Your team

You will join Chapter Design, Rabobank's community of designers and researchers. You will collaborate closely with designers, product managers, fellow researchers and business stakeholders across Consumer Banking and Growth Acceleration.

Knowledge sharing, collaboration and continuous improvement are central to the team. Together, you will strengthen research quality and help Rabobank make decisions based on genuine customer needs.

What will you do?

As a Senior UX Researcher, you take ownership of complex research initiatives, from identifying knowledge gaps to delivering actionable recommendations. You use both qualitative and quantitative methods to understand customer needs and ensure that research insights influence design and business decisions.

Your responsibilities include:

• Lead user research: Independently plan, organise and conduct complex qualitative and quantitative research projects.
  
• Explore customer needs: Investigate topics such as financial well-being, privacy, sustainability, AI-enabled banking and shared banking.
  
• Turn insights into action: Translate research findings into clear, practical recommendations for designers, product managers and business stakeholders.
  
• Advise and challenge: Identify research priorities, question assumptions and help stakeholders determine when additional research adds value.
  
• Coordinate research activities: Manage multiple research workstreams simultaneously while maintaining high research standards.
  
• Coach and inspire: Support designers and product managers in conducting research and contribute to strengthening research maturity across Rabobank.
  

A significant part of your work will focus on Growth Acceleration, where you will help shape the mobile banking experience for Generation Z.

Requirements

What do you bring?

You are an experienced UX Researcher who combines analytical thinking with strong communication and advisory skills. You are comfortable navigating complex organisations, managing multiple priorities and working with stakeholders across different disciplines.

Must-haves:

• At least 5 years of experience as a UX Researcher in a complex working environment.
  
• Proven experience independently leading large-scale, complex research initiatives.
  
• In-depth knowledge of both qualitative and quantitative research methods.
  
• Ability to oversee, coordinate and prioritise multiple research workstreams.
  
• Strong stakeholder management and advisory skills, including the ability to challenge assumptions constructively.
  
• Experience translating research findings into actionable recommendations for design, product and business challenges.
  
• Strong command of English.
  

Nice-to-haves:

• Proficiency in Dutch.
  
• Experience with usability testing, interviews, surveys, statistical analysis, diary studies and field research.
  
• A pragmatic, proactive and flexible working approach.
  
• An interest in collaboration, inclusion, innovation and continuous improvement.
  

What we offer

• A contract until 30 April 2027, with the possibility of extension.
  
• A gross monthly salary between €5,029.56 and €5,985.00, based on 36 hours per week and depending on your experience.
  
• Additional benefits including holiday allowance, a 13th-month payment and pension contribution.
  

Rabobank offers a hybrid working arrangement. Wednesday is a designated office day, and colleagues generally also work from the office on Tuesdays and Thursdays.

Ready to make an impact?

Would you like to turn customer insights into better digital banking experiences for millions of people? Bring your research expertise to Rabobank and help shape the future of mobile banking!

Please note: This opportunity is only open to candidates who are already living in the Netherlands.