Senior Support Engineer — Remote (Netherlands)

GitHub, Inc.; Netherlands; Remote; EUR 70,000 - 90,000; Full time

Job summary

GitHub is seeking a Support Engineer III to join our remote-first team. You will manage tickets, report bugs, and contribute to product improvements, collaborating across engineering and support to deliver fast, accurate help.

You will work on weekends/holidays on rotation and provide guidance, training, and knowledge sharing to improve customer outcomes. Strong communication and customer advocacy are essential in this role.

Qualifications

• 5+ years' experience in technical customer support, technical writing, system administration, or related roles.
• OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles, OR equivalent experience.
• Ability to be On-Duty weekends and holidays on a rotation basis

Responsibilities

• Troubleshoot tickets of varying complexity with minimal or no assistance and follow up on open bugs with Engineering.
• Provide real-time customer support via phone and chat using remote tools to diagnose and resolve issues.
• Advocate for the customer and coordinate upgrades and feature communications with teams.

Skills

Customer service

Communication

On-call rotation

Collaboration

Technical troubleshooting

Education

Bachelor's degree in CS or related field

Tools

Git

GitHub

CI/CD

VS Code

IntelliJ IDEA

Docker

systemd

openssl

AWS

Azure

VMware ESX

KVM

Job description

GitHub is seeking a Support Engineer III to join our remote-first team. You will manage tickets, report bugs, and contribute to product improvements, collaborating across engineering and support to deliver fast, accurate help.

You will work on weekends/holidays on rotation and provide guidance, training, and knowledge sharing to improve customer outcomes. Strong communication and customer advocacy are essential in this role.