Senior Retail Sales & Client Experience Specialist

MCARTHURGLEN; Roermond; On-site; EUR 25,000 - 38,000; Full time

Job summary

Kenzo Roermond is seeking a Senior Sales Associate to welcome clients, understand their needs, and guide them through product selections with expert fashion knowledge. You will build long-lasting relationships, manage CRM details, and ensure a premium brand experience in-store.

You will drive sales, contribute to KPIs, participate in training, and uphold Kenzo’s visual standards while staying current with trends and stock management. This role emphasizes teamwork and brand storytelling.

Qualifications

• Excellent customer service and communication skills.
• Strong interest in fashion trends and brand storytelling.
• Ability to meet sales targets and KPIs.

Responsibilities

• Welcome clients and build rapport to assist in selecting the right products.
• Process sales confidently and professionally while maintaining client relationships.
• Gather CRM details to build a client book and follow up.
• Maintain store standards and visual merchandising in line with Kenzo guidelines.
• Stay updated on fashion trends and product lines through training.
• Support stock control and merchandise in store.

Skills

Customer service

Sales

Communication

Brand storytelling

CRM

Job description

Kenzo Roermond is seeking a Senior Sales Associate to welcome clients, understand their needs, and guide them through product selections with expert fashion knowledge. You will build long-lasting relationships, manage CRM details, and ensure a premium brand experience in-store.

You will drive sales, contribute to KPIs, participate in training, and uphold Kenzo’s visual standards while staying current with trends and stock management. This role emphasizes teamwork and brand storytelling.