Senior Research Manager

Toluna; Rotterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work environment

Growth opportunities

Hybrid working with work-from-home compensation

Exclusive access to Udemy Business

Job summary

A global research and insights leader is looking for an experienced Senior Research Manager in Rotterdam. This role involves leading research projects, acting as the primary client contact, and delivering actionable insights. Ideal candidates will have over 8 years of experience in quantitative market research, strong organizational skills, and proficiency in English, with Dutch as a plus. The position offers competitive pay and opportunities for growth in a diverse work environment.

Qualifications

• 8+ years of experience in quantitative market research, preferably in an agency.
• Proven expertise in designing, managing, and delivering complex research projects.
• Proficient communication skills in English; Dutch proficiency is advantageous.
• Strong analytical and storytelling skills to turn data into insights.
• Proven ability to build and manage client relationships.
• Robust coaching and mentoring abilities.

Responsibilities

• Lead end-to-end research projects, including questionnaire design and data analysis.
• Deliver actionable insights that drive business growth.
• Mentor and coach junior researchers.
• Coordinate with internal operations to oversee deployment, data collection, and timelines.

Skills

Quantitative market research

Analytical skills

Project management

Client relationship management

Excellent verbal and written communication

Mentoring

Team collaboration

English proficiency

Education

Experience in Marketing, Business, Economics, Communications, or Social Sciences

Job description

Senior Research Manager

Toluna Rotterdam, South Holland, Netherlands

Toluna is the global research and insights leader that enables businesses to make smarter, data‑driven decisions faster. For 25 years we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first‑party panel, and world‑class team of leading research experts. Since 2019 we’ve invested significantly in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale.

Introduction

As a Senior Research Manager you will lead research projects, act as the primary client contact and an internal subject‑matter expert, design and execute research strategies to address complex business challenges, and deliver actionable insights that drive growth.

Responsibilities

• Design research questionnaires that meet project objectives in consultation with clients.
• Lead and manage end‑to‑end research projects, including survey design, data analysis, and results presentation.
• Analyze and transform data into clear, story‑driven reports and presentations that address clients’ research, commercial, and communication goals.
• Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes and manage timelines, efficiency and budget.

Strategic Contribution

• Strong understanding of client business needs and deliver tailored solutions.
• Act as a thought leader and research expert, demonstrating deep knowledge in consumer insights on topics such as product innovation, branding, and advertising.
• Stay updated with industry trends and contribute to business growth by suggesting new methodologies and solutions.
• Contribute to business development by supporting proposals, pitches, and account growth initiatives.
• Mentor and coach junior researchers, providing guidance on project execution, data analysis, and storytelling techniques.
• Review and sign off on team deliverables to ensure excellence.
• Foster a collaborative, innovative, and supportive team environment.
• Collaborate with the Research & CSM team to co‑lead research‑focused client engagements and manage emerging issues.

Your Profile

• 8+ years of experience in quantitative market research, preferably on the agency side.
• A results‑driven, can‑do attitude with a passion for research excellence.
• Strong organizational and project management skills, handling multiple tasks effectively.
• Excellent verbal and written communication skills in English; proficiency in Dutch is advantageous.
• Experience or education in Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees welcome but not required.
• Proven expertise in designing, managing, and delivering complex research projects.
• Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights.
• Proven ability to build and manage client relationships.
• Robust coaching and mentoring abilities.
• Collaborative team player who thrives in a dynamic, fast‑paced environment. Commitment to fostering an inclusive, empathetic, and transparent work culture.

Our Values

• Acting with Ownership – Demonstrating individual accountability
• Bringing a forward mindset – Being action‑oriented, bold and entrepreneurial
• Collaborating with Curiosity – Exhibiting teamwork through togetherness
• Discussing openly, committing jointly – Sharing your views openly
• Embracing empathy – Being egoless & caring

What We Offer

At Toluna, we create a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and ample opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries.

Other Benefits

• A challenging position in a dynamic, fast‑paced, innovative, quickly growing global company.
• A flexible work environment with a focus on owning and taking pride in your work.
• Growth opportunities in line with your career ambitions and passions.
• Global onboarding and frequent internal training and sharing opportunities.
• Exclusive access to Udemy Business for all employees.
• An open‑culture work environment staffed with ambitious and fun colleagues.
• Hybrid working with work‑from‑home compensation.
• A competitive salary package including a good pension scheme, bonus plan, 25 paid days of leave, and full travel reimbursement (including cycling).
• An amazing, stylish office space in one of the city’s most trendy areas, close to Hotel New York where we have weekly Friday drinks.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Research

Industry

Market Research