Senior Operations Manager

GXO Logistics; Heerlen; On-site; CAD 86,000 - 141,000; Full time

Benefits offered by this job

Competitive salary

Company car / car allowance

Company pension

Performance-related bonus

Dynamic, growth-oriented workplace

Job summary

GXO Logistics in Heerlen seeks an Operations Manager with a strong background in automation and 3–5 years of managerial experience to lead the site team in a fast-paced 3PL environment.

You will drive LEAN initiatives, manage budgets, and serve as the key liaison for customers, delivering on KPIs and productivity targets while ensuring a safe workplace. Fluent English and Dutch are required.

Qualifications

• Bachelor’s degree in Supply Chain/Logistics or equivalent.
• 3–5 years in an Operations role with managerial experience.
• Good knowledge of automation and lean practices.
• Ability to work in a fast-paced, multicultural team.
• Lean background (5S) is a plus.
• Strong English and Dutch communication skills.

Responsibilities

• Maintain day-to-day operational focus and lead the operations team daily.
• Apply LEAN principles and oversee implementations, evaluations, and budgets.
• Coach and mentor the team and manage escalation scenarios.
• Ensure a safe working environment for all staff.
• Be the primary contact for customers, manage expectations and KPIs.
• Forecast and contribute to budgeting for accounts.
• Report to the Site Manager.

Skills

Operations leadership

Team leadership

Automation knowledge

Lean / 5S

English & Dutch communication

Education

Bachelor's degree in Supply Chain/Logistics

Job description

Logistics at full potential

Ready to take your operations leadership to the next level?

For our warehouse in Heerlen , we’re looking for a driven Operations Manager with a strong background in automation / 3PL and a genuine passion for Logistics & Supply Chain. This is a unique opportunity to play a key role in this fast-paced, high-volume site—where your expertise will truly shape the future of our operations.

If you thrive in a dynamic environment, enjoy making measurable impact, and are excited by continuous improvement and innovation, we’d love to hear from you.

What does your day look like as an Operations Manager

• You will maintain the day-to-day operational focus and lead the operational team on a daily basis
• You will work in the warehouse according to the LEAN philosophy and take charge of operational implementations, evaluations & budgets
• You will be coaching and mentoring your team, managing situations where a consensus needs to be found
• You will be responsible for a safe working environment
• You will be the primary contact person for your customers, managing expectations/statistics, implementing and delivering on KPIs and productivity targets
• You will be involved in forecasting and budgeting for your accounts
• You will report to the Site Manager

What do you need to be successful

• Bachelors degree in Supply Chain/Logistics or equivalent through experience
• At least 3-5 years of experience in an Operations role and managerial experience of leading a team
• Good knowledge of automation
• Ability to work in a multi-cultural team environment which is extremely fast-paced
• Lean background is a plus – ideally 5S
• Strong communication skills in English and Dutch

What we offer you

• Competitive annual salary
• A company car or car allowance
• Company Pension
• Performance related bonus
• A dynamic and growing organization, with lots of space for personal input and development
• A highly motivated team on site with ambitions to grow and improve every single day
• A pleasant working atmosphere on site and in your department

Your future work environment
Working at GXO Logistics means working in a dynamic and international organization. An exciting environment where there is plenty of room for your own input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics is, every day you will face new challenges, allowing you to develop optimally. We support you in your development so that you can contribute to the entrepreneurship of our organization.

Customer satisfaction, personal growth of employees and sustainability are central to GXO Logistics' business philosophy. Today, this ambitious company is one of the top 3 logistics service providers in the world.

Want to know more about GXO?
Watch the video below or visit our website www.gxo.com
https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the place where you want to work!

For more information please contact Linda Ferwerda, she can be reached at [e-mail]

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.