Senior Manager, Membership Services (Maternity Coverage)

Stichting Smart Freight Centre; Amsterdam; Hybrid; EUR 70,000 - 100,000; Part time

Job summary

Stichting Smart Freight Centre in Amsterdam is seeking a Senior Manager, Membership Services to lead the strategic development and delivery of our membership and sponsorship functions within this NGO.

You will drive membership growth, oversee the lifecycle, develop commercial offerings, and secure strong partnerships, reporting to the Director of Strategic Services and coordinating with cross-functional teams to deliver value for members and sponsors.

Qualifications

• Experience leading membership strategies and sponsorship programs.
• Strong leadership skills to coach a small team.
• Ability to forecast KPIs and report to leadership.

Responsibilities

• Lead development and review of the membership structure, fees, and benefits.
• Develop commercial membership propositions for growth opportunities.
• Oversee onboarding, renewals, and legal reviews of membership agreements.
• Manage sponsorship strategy and event partner engagement.
• Lead a team of 3 and align priorities with organizational goals.

Skills

Membership development

Sponsorship strategy

Team leadership

Stakeholder management

Forecasting & KPIs

Job description

Job description

PLEASE NOTE: We're only considering candidates who are already based in the Netherlands . Unfortunately, we can't offer visa sponsorship or help with relocation. Thank you for understanding.

Hours: 32 - 40 hours/week Location: Amsterdam (hybrid work) Starting date: As soon as possible
Contract Type: 12 Month Maternity Coverage
Reporting To: Director of Strategic Services

About Smart Freight Centre

Think about the package that just arrived at your doorstep; the products on store shelves, or the goods being shipped across oceans. Logistics is everywhere, powering the world we live in. And because it’s everywhere, it’s also one of the biggest contributors to carbon emissions globally. That’s where Smart Freight Centre (SFC) steps in. We’re tackling the carbon footprint of logistics head-on, working with businesses, governments, and key players around the globe. Our mission? To transform the logistics sector into a zero-emission industry by 2050, or hopefully even sooner. Want to help drive this change? Join us.
Smart Freight Centre (SFC) is an NGO that has gained a lot of attention during the past 10 years, as we have been leading the way to an efficient and zero-emissions global freight sector. We drive transparency and mobilize multinational companies and their logistics partners to take action. This is done through globally standardized guidelines for industry to calculate, report, and reduce emissions.

About the position

Are you passionate about reducing climate impact of transport, freight, and logistics?

Position Summary

The Senior Manager, Membership Services is responsible for leading the strategic development and delivery of SFC’s membership and sponsorship functions. The role drives membership growth, oversees the membership lifecycle, develops commercial offerings, and ensures excellent member experience. Working closely with leadership and cross-functional teams, the role aligns membership strategy, building strong partnerships, collaborations, and revenue generation.

Here’s an idea of what tasks you might be working on

Responsibilities

Membership Strategy and Commercial Development

• Lead the development and annual review of SFC’s Membership Structure, fee model and value proposition/benefits for members
• Ensure new organizational initiatives, programs and regional offerings are effectively integrated into the membership strategy and offering
• Develop commercial membership propositions for new audiences and strategic growth opportunities
• Own membership governance by maintaining policies, terms of reference and internal processes to ensure consistency and transparency

Strategic Membership Growth

• Lead the membership recruitment strategy and annual growth pipeline
• Build recruitment campaigns aligned with organizational priorities and key annual events
• Develop and monitor membership forecasting, KPIs and pipeline performance, providing regular reporting and recommendations leadership

Membership Lifecycle

• Oversee members onboarding process, ensuring effective cross-functional coordination to deliver a successful integration into SFC
• Oversee membership agreement management and legal reviews, ensuring policies and conditions remain up to date
• Lead and manage membership renewals, including targeting prospects for upgrades, building upgrade proposals and managing cross-team collaborations such as program teams and account management team for a smooth delivery
• Ensure seamless invoicing process with members in collaboration with the Finance team
• Build and maintain strategic relationships with prospective and existing members, identifying opportunities for deeper collaboration

Team Leadership

• Lead, coach and develop a team of 3 from the Membership Services team, including setting priorities aligned with the organization’s strategic goals

Sponsorship Strategy & Commercial Development

• Lead the commercial sponsorship strategy for SFC’s key annual events, driving sponsorship revenue and partner engagement
• Design sponsorship packages, pricing structure and commercial offerings aligned with the events priorities
• Develop and manage sponsorship pipeline and personalized sponsorship proposal
• Manage delivery across Program leads, Communications, Events and Finance
• Lead execution of a seamless sponsorship experience, ensuring sponsors have access to the benefits (i.e. event app, Sponsor’s area, communications and marketing benefits)

Success in the role

During the maternity cover, the successful candidate will:

• Ensure continuity of SFC’s membership lifecycle and sponsorship activities, maintaining an excellent member experience
• Successfully manage the membership recruitment, renewal and sponsorship pipeline, keeping opportunities on track and providing regular forecasting and reporting
• Build trusted relationships with prospective and existing members, sponsors and internal stakeholders to ensure …