Senior IT Support Engineer - SLA-Driven Troubleshooter

OneSource Consulting; Noord-Holland; On-site; EUR 42,000 - 66,000; Full time

Job summary

OneSource Consulting is seeking an IT Front Office Coordinator to handle 1st/2nd line support, ticketing in ServiceNow, and escalation management. You will coordinate a team and oversee logistics, stock, and device deployments across Windows, macOS and Linux environments.

The role requires 4+ years in IT support, strong network and inventory experience, fluency in Dutch and English, and the ability to work under pressure in a multicultural setting. Expected end of 2026 with possible extension.

Qualifications

• Minimum 4 years of IT support experience with an IT/informatics background.
• Hands-on remote troubleshooting for laptops, desktops, mobiles, printers and peripherals on Windows, macOS and Linux.
• Experience installing, testing and troubleshooting network gear (routers, switches, firewalls, Wi‑Fi, cables).
• End-to-end inventory management, onboarding/offboarding, stock orders and declassification.
• Experience logging, managing and resolving incidents via ServiceNow within SLA.
• Knowledge of local task planning, queue management, workload redistribution and reporting.
• Excellent customer service, ability to work under pressure and a clean criminal record.
• Fluent English and Dutch; French or other languages is a plus.

Responsibilities

• Manage 1st and 2nd level troubleshooting and problem solving.
• Handle tickets under contracted SLA and monitor escalation process.
• Coordinate a team and organize logistics and stock.
• Perform network patching and device management.
• Maintain device deployment and shipping processes.

Skills

IT support

Remote troubleshooting

Device management

Network infrastructure

SLA management

ServiceNow

Dutch language

English language

Education

IT or Informatics degree

Tools

ServiceNow

Blancco

Job description

OneSource Consulting is seeking an IT Front Office Coordinator to handle 1st/2nd line support, ticketing in ServiceNow, and escalation management. You will coordinate a team and oversee logistics, stock, and device deployments across Windows, macOS and Linux environments.

The role requires 4+ years in IT support, strong network and inventory experience, fluency in Dutch and English, and the ability to work under pressure in a multicultural setting. Expected end of 2026 with possible extension.