Senior Front-Line Application Support Engineer

Bristol Myers Squibb

Leiden

Híbrido

EUR 85.000 - 115.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Bristol Myers Squibb is seeking a Sr. Engineer to lead the Front Line Application Support team, coordinating a remote group of engineers who ensure 24/7 support for Emerson Syncade and DeltaV across worldwide sites.

The role emphasizes process improvement, governance, and close collaboration with global managers to maintain high-quality service levels. The ideal candidate brings 4–6 years in a team leadership capacity, strong English communication, and a background in pharma manufacturing or

Formación

Bachelor-level degree or higher in a technical field; experience in a support/lead role preferred.
4–6 years in a team lead or management application support capacity.
Experience providing technical support and leading teams.

Responsabilidades

Lead remote team of engineers providing 24/7 support for Emerson Syncade and DeltaV.
Triage and resolve user requests at site level, focusing on key platforms.
Develop strategies to improve service quality and efficiency; drive process improvements.
Maintain stakeholder relationships and lead meeting cadences at Tier 1/2 levels.
Ensure policies and procedures are up-to-date and compliant with regulations.