Senior Forward-Deployed AI Engineer

ServiceNow, Inc.; Amsterdam; On-site; EUR 110,000 - 170,000; Full time

Job summary

ServiceNow seeks a Senior Forward Deployed Software Engineer to own full-stack AI-enabled solutions, from backend services to LLM pipelines, including front-end integrations. You will work in the field with customers to design, implement, and deliver ready-to-deploy builds in agile sprints.

You will codify reusable assets, shape developer experience, and accelerate innovation with production-grade, scalable GenAI implementations across industries.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles.
• System architecture: design and implement AI-native software in production environments.
• Engineering depth: backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• LLM tooling: LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Performance & observability: debugging distributed systems, tuning for latency, and monitoring
• Platform mindset: contribute to shared SDKs and tools, raising engineering velocity for the whole org
• Product sensibility: MVP iteration and long-term scale
• DevOps fluency: AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
• Field readiness: travel up to 30% to embed onsite and deliver where it matters

Responsibilities

• Deliver Production-ready solution in agile end-to-end sprints.
• Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components.
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed.
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers.
• Influence platform: inform product strategy through field-tested insights and extensible code

Skills

Software engineering

Python

Node.js

Java

React

Angular

REST/GraphQL APIs

LangChain

Semantic Kernel

Vector search

Context management

DevOps

AWS

Azure

GCP

Kubernetes

CI/CD

Containers

Infrastructure as Code

Tools

CI/CD tools

Kubernetes

Terraform

Job description

ServiceNow seeks a Senior Forward Deployed Software Engineer to own full-stack AI-enabled solutions, from backend services to LLM pipelines, including front-end integrations. You will work in the field with customers to design, implement, and deliver ready-to-deploy builds in agile sprints.

You will codify reusable assets, shape developer experience, and accelerate innovation with production-grade, scalable GenAI implementations across industries.