Senior ESM Project Manager - Part-Time (24h/wk, ZZP)

Pacer Group; Rotterdam, Den Haag; On-site; EUR 124,000 - 193,000; Full time

Job summary

Pacer Group is seeking a Senior Project Manager – Enterprise Service Management (ESM) to lead a major transformation across the organisation. The role focuses on consolidating ITSM platforms into one integrated solution, with governance and change management at the core.

You will oversee platform implementation, process harmonisation and stakeholder coordination across departments, ensuring successful delivery of multiple IT/ESM initiatives.

Qualifications

• Minimum HBO-level qualification or equivalent.
• Fluent in Dutch and English (C1 level).
• Excellent stakeholder management, supplier coordination and communication skills.
• Proven track record of independently delivering at least 3 IT or organisational transformation projects as a Project Manager.
• Experience delivering at least 1 organisation-wide ITSM or ESM transformation.
• Minimum 5 years of experience managing complex IT and organisational transformation projects.

Responsibilities

• Lead end-to-end ESM implementation and phased project delivery.
• Coordinate supplier selection, evaluation and decision-making.
• Develop the service management operating model and governance framework.
• Manage migration and consolidation of existing ITSM and service management platforms.
• Drive process standardisation and harmonisation across departments.
• Manage stakeholders and align priorities across different teams.
• Lead organisational change management, adoption and implementation planning.
• Monitor project progress, risks, dependencies, timelines and deliverables.
• Ensure smooth handover to permanent service management team.

Skills

Stakeholder management

Supplier coordination

Communication skills

ITSM knowledge

ITIL processes

Change management

Governance

Process harmonisation

Education

HBO-level qualification

Tools

TOPdesk

Jira Service Management

Freshdesk

Planon

ServiceNow

Job description

Pacer Group is seeking a Senior Project Manager – Enterprise Service Management (ESM) to lead a major transformation across the organisation. The role focuses on consolidating ITSM platforms into one integrated solution, with governance and change management at the core.

You will oversee platform implementation, process harmonisation and stakeholder coordination across departments, ensuring successful delivery of multiple IT/ESM initiatives.