Senior Cybersecurity Service Delivery Lead

NCC Group; Rijswijk; Ibrido; EUR 75.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Flexible hours

Remote work options

Lease car

Pension scheme

26 vacation days

Profit-sharing

Tech Talks / Fox Academy

Descrizione del lavoro

NCC Group's Fox-IT division is recruiting a Senior Service Delivery Manager to lead a portfolio of Dutch and international clients, acting as the primary contact and driving service quality.

You will drive value through monitoring, incident response, and threat intel services, coordinating with the Managed Services team to ensure SLAs are met and contracts are optimized. Travel to client sites may be required.

Competenze

• Bachelor's or Master's degree in IT or a related field.
• Knowledge of IT and cybersecurity.
• Experience in direct customer interaction.

Mansioni

• Build and maintain productive relationships with your assigned clients.
• Ensure services align with contracted SLAs and increase contract value.
• Collaborate with account management to address service-related inquiries and escalations.

Conoscenze

Relationship mgmt

Commercial awareness

Dutch & English comms

IT security knowledge

Travel willingness

Customer interaction

Formazione

Bachelor's degree

Master's degree

ITIL Foundation certification

Descrizione del lavoro

NCC Group's Fox-IT division is recruiting a Senior Service Delivery Manager to lead a portfolio of Dutch and international clients, acting as the primary contact and driving service quality.

You will drive value through monitoring, incident response, and threat intel services, coordinating with the Managed Services team to ensure SLAs are met and contracts are optimized. Travel to client sites may be required.