Senior CX & Transformation Strategist

SQLI; Noord-Holland; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Company car with charging card

25 days annual leave

Flexible benefits plan

Pension plan

Laptop, phone and subscription

Udemy access

Job summary

SQLI Netherlands seeks a Lead CX & Digital Transformation Consultant to own client transformation programmes, define customer-centric strategies, and orchestrate multidisciplinary delivery across SQLI's service lines. You will work with C-level executives and digital teams to shape ambitious experiences.

The role combines client success with business growth; you will shape win strategies, contribute to proposals, and mentor teams, delivering measurable value for clients across Europe.

Qualifications

• Master's degree in business, engineering, design, marketing, digital, or related field.
• 8+ years of experience in consulting, digital transformation, customer experience, or product strategy.
• Proven experience leading complex transformation programmes.
• Track record contributing to business development, proposals, or client account growth.
• Strong collaboration with digital and product teams and executive stakeholders.
• Experience in international and multidisciplinary environments.
• Fluent in English; Dutch or French a strong plus; German an asset.

Responsibilities

• Lead Customer Experience transformation initiatives from research to journeys, service blueprints, and future-state omnichannel experiences.
• Lead consulting engagements end-to-end: manage multidisciplinary teams, monitor budgets and risks, and present recommendations to executive stakeholders.
• Facilitate cross-service-line delivery and act as a connector between teams to bring the right expertise to client situations.
• Coach and mentor consultants and project teams; contribute to knowledge sharing and methodologies.

Skills

Strategic consulting

CX strategy

Customer journey mapping

Service design

Design thinking

Product discovery

Product strategy

Agile delivery

Innovation management

AI-driven transformation

Account development

Executive facilitation

Proposal management

Complex sales

Strategic storytelling

Dutch language

Education

Master's degree

Job description

SQLI Netherlands seeks a Lead CX & Digital Transformation Consultant to own client transformation programmes, define customer-centric strategies, and orchestrate multidisciplinary delivery across SQLI's service lines. You will work with C-level executives and digital teams to shape ambitious experiences.

The role combines client success with business growth; you will shape win strategies, contribute to proposals, and mentor teams, delivering measurable value for clients across Europe.