Senior Client Success Manager - Europe

Orix Digi; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Orix Digi is seeking a Senior Client Success Manager for Europe. The role is hybrid based in Amsterdam, collaborating across Europe to drive retention and expansion, and deliver measurable revenue impact.

Responsibilities include defining KPI governance, weekly optimization, and stakeholder communication, with 5-8 years of relevant experience in cross-functional environments.

Qualifications

• 5-8 years of experience in retention and expansion management.
• Hands-on capability with success plans, risk tracking, renewal workflows.
• Strong communication and stakeholder management in cross-functional environments.
• Data-informed decision making with KPI and performance analysis.

Responsibilities

• Own end-to-end delivery for Client Success initiatives from planning through execution and optimization.
• Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
• Run structured experiments and document performance learnings for scaling decisions.
• Collaborate with adjacent teams to align creative, technical, and operational dependencies.
• Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Job description

Client Success & Revenue

Senior Client Success Manager - Europe

Own retention and expansion management outcomes for Europe markets by translating demand signals into measurable pipeline and revenue impact.

Full TimeHybridSeniorAmsterdam (Hybrid) with Europe collaboration

Role Overview

Position scope, strategic mission, and operating context.

Role Mission

Drive reliable execution in retention and expansion management with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication.

Business Context

• You will work with cross-functional squads supporting campaigns and delivery systems across Europe markets.
• This role contributes to our region-country-city operating model and reinforces commercial accountability.
• You will partner with strategy, delivery, and analytics leads to improve execution quality and speed.

Role Snapshot

• Department: Client Success & Revenue
• Employment Type: Full Time
• Work Model: Hybrid
• Primary Location: Amsterdam (Hybrid) with Europe collaboration

Core Responsibilities

• Own end-to-end delivery for Client Success Manager initiatives, from planning through execution and optimization.
• Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
• Run structured experiments and document performance learnings for scaling decisions.
• Collaborate with adjacent teams to align creative, technical, and operational dependencies.
• Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Requirements And Qualifications

Capabilities required to perform the role at a high level.

Required Experience

• 5-8 years of experience in retention and expansion management.
• Hands-on capability with success plans, risk tracking, renewal workflows.
• Strong communication and stakeholder management in cross-functional environments.
• Data-informed decision making with comfort in KPI and performance analysis.
• Demonstrated ownership mindset with the ability to execute against deadlines.

Preferred Qualifications

• Experience working across multi-country or multi-region delivery environments.
• Track record improving conversion quality, efficiency, or operational reliability.
• Confidence in SOP documentation and process governance.

Hiring Process

Structured selection focused on capability, execution quality, and team fit.

• Step 1: Application Review – Capability evidence and role fit are assessed against clear decision criteria.
• Step 2: Role and Experience Screening – Capability evidence and role fit are assessed against clear decision criteria.
• Step 3: Practical Assessment – Capability evidence and role fit are assessed against clear decision criteria.
• Step 4: Leadership Interview – Capability evidence and role fit are assessed against clear decision criteria.
• Step 5: Offer and Onboarding – Capability evidence and role fit are assessed against clear decision criteria.