Senior Application Specialist – Billing CRM

OKwork; Hilversum; On-site; EUR 50,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Benefits

Culture that Values Initiative

Job summary

An established industry player seeks a Senior Application Specialist to own and optimize their billing CRM system. In this pivotal role, you will lead projects from inception to implementation, ensuring seamless user experiences and strategic alignment with business goals. Your expertise will drive performance improvements and mentor junior colleagues, fostering a culture of collaboration and innovation. This position offers a unique opportunity to make a direct impact on user experience and business performance while enjoying a competitive salary and excellent benefits. If you are proactive and ready to take ownership, this role is perfect for you.

Qualifications

• Proven experience in application ownership, especially with billing systems.
• Strong problem-solving mindset and decision-making confidence.

Responsibilities

• Lead end-to-end projects in billing CRM, ensuring user adoption.
• Provide high-level support and collaborate with development teams.

Skills

Application Ownership

Problem-Solving

Stakeholder Management

Communication Skills

Education

Experience with Billing and CRM Platforms

Tools

Hansen ICX/CCB CRM

Job description

“Delivering exceptional customer experiences through innovative billing solutions.”

Are you someone who doesn’t wait to be told what to do—but steps up, takes the lead, and brings clarity in complexity? Do you enjoy owning the full scope of your work—from technical deep-dives to strategic impact? Then this might just be your next role.

We’re looking for a Senior Application Specialist – Billing CRM who combines technical excellence with true ownership. Someone who sees projects through from A to Z, takes initiative, and brings people along on the journey.

Your Mission

You’ll be the driving force behind the performance, optimization, and smooth running of our billing CRM system. This isn’t a “keep the lights on” role. You’ll take full ownership of projects and processes—identifying needs, proposing smart solutions, implementing improvements, and making sure they stick. You’ll also mentor colleagues, act as the go-to expert, and serve as the crucial link between business and tech.

What You’ll Be Doing

1. Take Full Ownership
   • Lead end-to-end projects: from gathering requirements to implementation and follow-up
   • Identify system or process gaps before they become problems—and take action
   • Act as product owner for the billing CRM, making strategic decisions in line with business goals
   • Ensure user adoption by involving stakeholders, providing support, and measuring success
2. Technical Expertise & Delivery
   • Provide high-level support and guidance on billing CRM usage, setup, and troubleshooting
   • Maintain a deep understanding of CRM features, configurations, and data structures
   • Collaborate with development teams to improve and evolve the system continuously
3. Mentorship & Collaboration
   • Coach junior colleagues and share knowledge openly
   • Foster a proactive, solution-oriented mindset within the team
4. Performance & Optimization
   • Define KPIs and monitor the effectiveness of solutions
   • Use data insights to drive continuous improvement
   • Align CRM performance with broader business strategy

What You Bring

• Proven experience in application ownership, particularly with billing and CRM platforms
• Strong problem-solving mindset and the confidence to make decisions
• Knowledge of Hansen ICX/CCB CRM is a plus, but experience with other billing CRMs is welcome too
• Excellent stakeholder management and communication skills
• Structured, hands-on, and always two steps ahead

Why You’ll Love This Role

• True ownership: You’ll get space to lead, improve, and innovate
• Impact: Your work directly improves user experience and business performance
• Collaboration: You’ll work with talented colleagues across technical and business domains
• Competitive salary, excellent benefits, and a culture that values initiative

Ready to own it?
Apply now and become the heartbeat of our billing CRM success.