Salesforce Technical Analyst / Solution Designer

ARAG Rechtsbijstand; Leusden; On-site; EUR 55,000 - 77,000; Full time

Benefits offered by this job

On-site work in Leusden

Competitive salary up to 6,886 EUR/mo

Job summary

ARAG Rechtsbijstand invites a Salesforce Technical Analyst / Solution Designer to bridge business requirements with scalable technical designs. You will support three Scrum Teams, owning the technical integrity of what gets built and guiding data models, integrations and security across the Salesforce platform.

You’ll work on transitioning from Vlocity to Salesforce Core, adopting Agentforce and Salesforce AI capabilities, while collaborating with IT Business Consultants and Software Engineers.

Qualifications

• Bachelor's degree in computer science or IT.
• 6+ years of experience in Salesforce development.
• Deep understanding of Salesforce data model, platform capabilities, security models and enterprise integrations.
• Hands-on experience with Salesforce Platform: Apex, Flow, Lightning Web Components.
• Hands-on experience with Salesforce Industries (Vlocity), preferably within Financial Services Cloud (Product Configuration, OmniScripts, DataRaptors, FlexCards, Integration Procedures).
• Hands-on experience implementing integrations with REST and SOAP APIs.
• Experience with DevOps practices and version control tools such as Git, Bitbucket and Azure DevOps.
• Proven experience with Salesforce Agentforce and Salesforce AI capabilities, or strong drive to build expertise.
• Strong analytical and communication skills, with the ability to translate business needs into scalable technical solutions and align across teams.
• Fluency in English (written and spoken) is a hard requirement.

Responsibilities

• Take ownership of technical designs including data model, integrations, security and platform impact.
• Drive and standardize technical design practices across three teams.
• Guard alignment across teams and manage cross-team dependencies.
• Ensure Salesforce innovation, especially Agentforce, is adopted consistently.
• Support IT Business Consultants and Software Engineers in technical designs; contribute hands-on when needed.
• Contribute to key technical choices in the transition from Vlocity to Salesforce Core.
• Contribute to Technical Improvements backlog and drive resolution to keep the platform healthy.

Skills

English fluency

Analytical thinking

Communication skills

Stakeholder management

Education

Bachelor's degree in Computer Science or IT

Tools

Salesforce Platform

Apex

Flow

Lightning Web Components

Vlocity/OmniStudio

REST & SOAP APIs

Git/Bitbucket/Azure DevOps

Job description

Do you want to play a key role in ARAG’s digital transformation? Are you technically strong, do you enjoy solving complex problems, and do you know how to bridge the gap between business and technology? Then this role might be perfect for you. Our Salesforce Competence Center supports the Claims, Insurance and Customer Service Channels (CSC) domains. We work with Salesforce Service Cloud, Financial Services Cloud, Salesforce Industries (Vlocity/OmniStudio), Experience Cloud, MuleSoft and a growing set of AI capabilities. In the coming years we will move from Vlocity towards Salesforce Core and deliberately bring Agentforce into our processes. As Salesforce Technical Analyst / Solution Designer you are the key link between IT Business Consultants, Architects and Software Engineers. You support three Scrum Teams in translating functional requirements into scalable technical designs. In this role you:

• take ownership of technical designs, including data model, integrations, security and platform impact, and guide teams from functional requirements through to implementation;
• drive and standardize technical design practices across the three teams;
• guard alignment across teams, resolve cross-team dependencies and make sure we keep one coherent Salesforce platform;
• ensure that Salesforce innovation, especially Agentforce, is adopted deliberately and consistently at ARAG;
• support IT Business Consultants and Software Engineers in their technical designs, and occasionally contribute hands‑on development work yourself.;
• contribute to key technical choices in the transition from Vlocity to Salesforce Core;
• actively contribute to the Technical Improvements backlog: you identify technical debt and improvement opportunities, help prioritize them and drive them to resolution, so the platform stays healthy and future‑proof.

This role combines hands‑on design (and occasionally coding) with solution design governance. You will not own the roadmap, but you will own the technical integrity of what gets built.

We are looking for a confident professional with a strong technical foundation and clear ambition or experience in architectural leadership. You work across both development and architectural responsibilities. You have:

• a bachelor’s or master’s degree in computer science or IT;
• 6+ years of experience in Salesforce development;
• a deep understanding of Salesforce’s data model, platform capabilities, security models and enterprise integrations;
• hands‑on experience with the Salesforce Platform, including Apex, Flow and Lightning Web Components;
• hands‑on experience with Salesforce Industries (Vlocity), preferably within Financial Services Cloud, including Product Configuration, OmniScripts, DataRaptors, FlexCards and Integration Procedures;
• hands‑on experience implementing integrations with REST and SOAP APIs;
• experience with DevOps practices and version control tools such as Git, Bitbucket and Azure DevOps;
• proven experience with Salesforce Agentforce and Salesforce AI capabilities, or a strong drive to build expertise in this area;
• strong analytical and communication skills, with the confidence to translate business needs into scalable technical solutions, drive technical decisions and ensure alignment across teams;
• fluency in English (written and spoken) is a hard requirement for this position, as English is the primary language used within the international IT organisation.

Nice to have:

• experience with digitalization, data management, migrations or platform development;
• affinity with insurance and claims processes;
• multiple Salesforce certifications.

You currently reside in the Netherlands and are legally entitled to work in the country. Candidates requiring a highly skilled migrant (kennismigrant) status must already meet the relevant Dutch immigration requirements.

You will receive a modern benefits package focused on personal responsibility and freedom of choice, including a gross monthly salary of up to € 6,886 (based on a 38-hour work week). We also offer the flexibility of a 40-hour work week, with salary adjusted proportionally. Your final salary will depend on the knowledge, skills, and relevant work experience you bring.

Over ARAG

ARAG is an independent legal expenses insurer and legal services provider. Our mission is to make legal assistance accessible and affordable for everyone. We aspire to be the leading legal services provider in the Netherlands, with customer satisfaction and service quality at the heart of everything we do. ARAG is an international, independent family‑owned company with 18 offices across Europe and North America. In 1962, ARAG established its first international office in the Netherlands. For more than 60 years, we have been making legal assistance accessible and affordable through our legal expenses insurance solutions and a team of over 800 professionals. We do this in a collaborative and informal working environment from our offices in Amsterdam, Rotterdam, Leusden, and Roermond. When on‑site work is required, your primary workplace will be located in Leusden.