Sales Support Representative Fanwear

Stichd; 's-Hertogenbosch; On-site; EUR 36,000 - 48,000; Full time

Job summary

Stichd in Den Bosch, the Netherlands, is seeking a Sales Support Representative to manage the complete order process and deliver excellent service to customers and the sales force.

You will handle order forecasts, deliveries, and liaise with customers across distributor, retailer, and sponsor models, while supporting Account Managers and Sales with proactive recommendations to improve turnover and profitability.

Qualifications

• Bachelor-level education in Sales or related field (HBO).
• 1-3 years of experience in a similar position, preferably in sports-lifestyle or international brands.
• Knowledge of SAP is preferable.
• English language proficiency required.
• Strong communicative, analytical, commercial, structured and stress-resistant skills.

Responsibilities

• Manage the complete order process and provide optimal service to customers and the sales force.
• Handle orders, forecasts and delivery processes and ensure alignment with customer agreements.
• Monitor and analyze sales and turnover results of client portfolio and flag commercial opportunities.
• Suggest actions to improve the business and support in new opportunities.
• Manage Accounts Receivable and debtor management.
• Be a sparring partner for Sales and advise on collections, commercial opportunities, terms & conditions, replenishment methods, and logistic models.
• Support the Account Manager in preparing sales meetings.
• Propose and implement business improvement ideas, applying creative and commercial thinking.
• Monitor SMU and SH processes and ensure on-time delivery.
• Coordinate logistics with the Tilburg warehouse and understand export and Incoterms.

Skills

Communicative

Analytical

Commercial

Structured

Stress resistance

Education

Bachelor's degree (HBO) in Sales or related field

Tools

SAP

Job description

As a Sales Support Representative at stichd it is your responsibility to manage the complete order process and offering optimal service to our customers and sales force. You are responsible for the order, forecast and delivery process and ensuring optimal services and support towards the assigned accounts. Your account portfolio varies in different business models (distributor, retailer, sponsor). Furthermore, you support in sales activities to drive the business categories and brand-portfolio in order to maximize turnover and profitability.

Your Mission

• Ensure excellent services and support towards our customers;
• Ensure perfect liaison in forecasting needs from the customers and stock levels;
• Monitor the order process and make sure products are delivered following customer agreements;
• Analyzing and monitoring sales- and turnover results of your client portfolio and proactively flagging commercial opportunities to Sales;
• Suggest actions and ways to further improve the business;
• Managing Accounts Receivable and Debtor management;
• Be constantly critical about the ways of doing business and pro-active for (new) opportunities;
• Being a sparring partner for Sales and suggest, identify, inform and sometimes challenge them in relation to collections, commercial opportunities, terms & conditions, replenishment methods, logistic models etc;
• Support the Account Manager in preparing sales meetings;
• Propose and implement suggestions to improve the business, where creative and commercial thinking is important;
• Monitor SMU and SH (special handling) process and responsible for on-time delivery;
• Monitoring logistics processes in cooperation with our Warehouse in Tilburg;
• Proficiency in Inco terms, export and different operational models;
• Other occurring relevant activities and/or projects.

Your Talent

• Minimum bachelor (HBO) education in Sales or relevant working experience in a related field;
• You have 1-3 years of experience in a similar position, preferably in a sports-lifestyle industry or international organization with global brands;
• Knowledge of SAP is preferable;
• Your English is on a proficiency level;
• You recognize yourself in these skills and competences: Communicative, Analytical, Commercial, Structured, Stress resistance.

This role is based in Den Bosch, the Netherlands. Working remotely from other countries is not possible.