RWAMS - Reservations Agent

Rosewood Hotel Group; Netherlands; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Team environment

Training & development

Benefits tailored to your lifestyle

36-hour work week

Job summary

Rosewood Hotel Group is seeking a detail‑oriented Reservations Agent focused on guest experiences, from initial inquiry to arrival, ensuring every booking reflects luxury service.

You will handle reservations by phone and email, offer personalized recommendations, capture guest preferences, and collaborate with Front Office and Sales to maximize guest satisfaction and revenue.

Qualifications

• Experience in Reservations, Front Office or Guest Relations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Confident and professional telephone manner.
• Commercial awareness and ability to upsell.
• Ability to manage multiple requests while maintaining service.

Responsibilities

• Handle reservations and guest enquiries by phone, email, and other channels.
• Provide personalized recommendations and assist guests in selecting rooms or experiences.
• Ensure reservations are entered accurately and guest preferences captured.
• Maintain up-to-date reservation records and guest profiles.
• Coordinate with Front Office, Sales, Guest Experience and other departments.
• Assist with special requests, VIP arrangements, and pre-arrival planning.
• Identify opportunities to maximize revenue through upselling and cross-selling.
• Follow up on reservations, cancellations, modifications, and no-shows.
• Ensure all interactions are warm, professional, and personalized.

Skills

Reservations

Front Office

Guest Relations

Communication

Detail Oriented

Upselling

Multitasking

Reservation Systems

Job description

We are seeking a detail-oriented and guest-focused Reservations Agent to join our team. This role is ideal for a hospitality professional who enjoys creating personalized experiences, building guest relationships, and ensuring every reservation is handled with care and attention to detail.

About the Role

As Reservations Agent, you will be responsible for managing guest reservations and enquiries from the initial contact through to arrival. You will be a key point of contact for guests, providing thoughtful recommendations and ensuring every booking reflects the highest standards of luxury hospitality.

Key Responsibilities

• Handle reservations and guest enquiries by phone, email, and other communication channels
• Provide personalized recommendations and assist guests in selecting the most suitable room or experience
• Ensure all reservations are entered accurately and guest preferences are captured
• Maintain up-to-date reservation records and guest profiles
• Coordinate closely with Front Office, Sales, Guest Experience, and other departments
• Assist with special requests, VIP arrangements, and pre-arrival planning
• Identify opportunities to maximize revenue through upselling and cross-selling
• Follow up on reservations, cancellations, modifications, and no-shows
• Ensure all interactions reflect a warm, professional, and personalized approach

What We’re Looking For

• Previous experience in Reservations, Front Office, Guest Relations, or a similar hospitality role
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• A confident and professional telephone manner
• Commercial awareness and a natural ability to identify upselling opportunities
• Ability to manage multiple requests while maintaining a high level of service
• Proficiency with hotel reservation or property management systems is an advantage
• Fluency in English; additional languages are a plus

What We Offer

• A supportive, team-focused work environment
• Comprehensive training and development
• Benefits tailored to your lifestyle
• A full-time position with 36 working hours per week
• Opportunities for professional development within a luxury setting

If you are passionate about hospitality and enjoy turning enquiries into exceptional guest experiences, we look forward to receiving your application.