Rotterdam Underwriting Operations Assistant

Intact Insurance Europe; Rotterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Intact Insurance Europe in Rotterdam seeks an Operations Assistant to join the Underwriting Operations BENE Team. You will handle routine operational and technical duties, process policies, support customer service delivery, and ensure compliance with global SLAs.

Based in Rotterdam, the role emphasizes teamwork across Underwriting, Claims, Operations and Finance, data processing, and reporting to inform business decisions.

Qualifications

• Fluent English and Dutch language skills.
• Experience in financial services or customer service.
• Proficient with MS Office applications.

Responsibilities

• Process data onto systems accurately to meet service standards.
• Process policies for Domestic business area and insurance programs.
• Handle customer/intermediary queries and maintain SLAs.
• Collaborate with Underwriting, Claims, Operations and Finance teams.
• Ensure regulatory compliance and maintain accurate reporting.

Skills

Fluent English

Dutch

Customer service

Microsoft O365

Strong communication

Tools

Microsoft 365/Office 365

Job description

Intact Insurance Europe in Rotterdam seeks an Operations Assistant to join the Underwriting Operations BENE Team. You will handle routine operational and technical duties, process policies, support customer service delivery, and ensure compliance with global SLAs.

Based in Rotterdam, the role emphasizes teamwork across Underwriting, Claims, Operations and Finance, data processing, and reporting to inform business decisions.